DocuSign incident
Errors for templates, reports, envelope preparation and other features (Incident 5932)
DocuSign experienced a minor incident on October 8, 2026 affecting eSignature (EU), lasting 7h 10m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Oct 08, 2026, 09:28 AM UTC
Customers may see errors when using and managing templates, reports, envelope preparation and other features. The issue is under investigation.
- identified Oct 08, 2026, 10:27 AM UTC
We have identified a potential cause of this issue and are deploying a fix.
- identified Oct 08, 2026, 12:58 PM UTC
We are continuing the analysis into this issue and have swarmed additional teams to triage.
- investigating Oct 08, 2026, 02:29 PM UTC
We are continuing to investigate the issue.
- monitoring Oct 08, 2026, 04:17 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Oct 08, 2026, 04:39 PM UTC
The incident has been resolved. Incident duration and timelines are subject to revision pending the results of any related investigation. Some customers may have experienced errors with templates, reports, envelope preparation and other features from 2026-10-08 08:47 AM UTC until 2026-10-08 04:15 PM UTC