DocuSign incident

Errors for templates, reports, envelope preparation and other features (Incident 6034)

Minor Resolved View vendor source →

DocuSign experienced a minor incident on October 21, 2026 affecting eSignature (AU), lasting 2h 28m. The incident has been resolved; the full update timeline is below.

Started
Oct 21, 2026, 02:31 AM UTC
Resolved
Oct 21, 2026, 04:59 AM UTC
Duration
2h 28m
Detected by Pingoru
Oct 21, 2026, 02:31 AM UTC

Affected components

eSignature (AU)

Update timeline

  1. investigating Oct 21, 2026, 02:31 AM UTC

    We are actively investigating this issue.

  2. investigating Oct 21, 2026, 03:08 AM UTC

    We are continuing to investigate this issue.

  3. monitoring Oct 21, 2026, 04:57 AM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Oct 21, 2026, 04:59 AM UTC

    The incident has been resolved. Incident duration and timelines are subject to revision pending the results of any related investigation.