DocuSign incident

Failures to grant users access to CLM in account admin (Incident 5922)

Minor Resolved View vendor source →

DocuSign experienced a minor incident on October 7, 2026 affecting CLM (EU11) and CLM (EU21) and 1 more component, lasting 3h 53m. The incident has been resolved; the full update timeline is below.

Started
Oct 07, 2026, 12:18 PM UTC
Resolved
Oct 07, 2026, 04:12 PM UTC
Duration
3h 53m
Detected by Pingoru
Oct 07, 2026, 12:18 PM UTC

Affected components

CLM (EU11)CLM (EU21)CLM (NA11)CLM (NA21)CLM (S1.AU)CLM (S1.EU)CLM (S1.US)CLM (S2.US)CLM (US11)CLM (US12)

Update timeline

  1. investigating Oct 07, 2026, 12:18 PM UTC

    Customers may see failures in account admin when granting users access to CLM. The issue is under investigation.

  2. monitoring Oct 07, 2026, 01:09 PM UTC

    We have implemented a fix to resolve this issue and are currently monitoring telemetry to confirm mitigation.

  3. monitoring Oct 07, 2026, 01:39 PM UTC

    We are seeing successes with our deployed fix, this will now be deployed sequentially to affected environments. We will update this status page as we progress.

  4. monitoring Oct 07, 2026, 02:57 PM UTC

    All deployments have completed and we are now validating mitgation via telemetry

  5. resolved Oct 07, 2026, 04:12 PM UTC

    The incident has been resolved. Incident duration and timelines are subject to revision pending the results of any related investigation.