DocuSign incident
Some users may not be receiving login verification code and password reset emails (Incident 6112)
Ongoing since 10:12 PM UTC, affecting eSignature (NA1) and eSignature (NA2) and 1 more.
Some users are not receiving login verification code and password reset emails. We are working with affected customers and their email providers to resolve the issue. Until then, users should check spam or junk folders and confirm that their email provider allows Docusign addresses. Envelope delivery emails are not affected.
Affected components
Update timeline
- identified Oct 31, 2026, 10:12 PM UTC
Some users are not receiving login verification code and password reset emails. We are working with affected customers and their email providers to resolve the issue. Until then, users should check spam or junk folders and confirm that their email provider allows Docusign addresses. Envelope delivery emails are not affected.
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