DocuSign incident

Insight Customers Impacted by OCR Processing Issue (Incident 6027)

Minor Resolved View vendor source →

DocuSign experienced a minor incident on October 20, 2026 affecting Insight (EU.C) and Insight (EU.N) and 1 more component, lasting 3h 31m. The incident has been resolved; the full update timeline is below.

Started
Oct 20, 2026, 03:38 PM UTC
Resolved
Oct 20, 2026, 07:10 PM UTC
Duration
3h 31m
Detected by Pingoru
Oct 20, 2026, 03:38 PM UTC

Affected components

Insight (EU.C)Insight (EU.N)Insight (EU.W)Insight (NA.C)Insight (NA.E)Insight (NA.NE)Insight (NA.W)

Update timeline

  1. identified Oct 20, 2026, 03:38 PM UTC

    We are currently investigating an issue affecting Insights, where document import and OCR processing may be delayed or unavailable for some customers. The team is actively working to restore full service as quickly as possible.

  2. investigating Oct 20, 2026, 04:15 PM UTC

    Our engineering team continues to investigate an issue affecting Insights, where document import and OCR processing may be delayed or unavailable for some customers.

  3. identified Oct 20, 2026, 04:57 PM UTC

    The issue has been identified and we continue our work to implement a fix.

  4. identified Oct 20, 2026, 05:47 PM UTC

    We continue to work to implement a fix for the issue.

  5. monitoring Oct 20, 2026, 06:16 PM UTC

    A fix has been implemented and we are monitoring the results.

  6. resolved Oct 20, 2026, 07:10 PM UTC

    The incident has been resolved. Incident duration and timelines are subject to revision pending the results of any related investigation.