DocuSign incident
Customers unable to access custom scripts following recent update (Incident 5878)
DocuSign experienced a notice incident on September 30, 2026 affecting eSignature (NA1), lasting 7d 3h. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Sep 30, 2026, 08:02 PM UTC
A small subset of customer are reporting that they are unable to use their custom scripts following a recent update. We are actively investigating the issue and its cause.
- investigating Sep 30, 2026, 08:54 PM UTC
We are continuing to investigate this issue. Next update will occur at or before 3p PT/ 6p ET.
- investigating Sep 30, 2026, 10:02 PM UTC
We are continuing to investigate this issue. Next update will occur at or before 5p PT/ 8p ET.
- investigating Sep 30, 2026, 11:05 PM UTC
Support teams continue to investigate and have found that this issue impacted a smaller subset of customers than originally reported. Teams continue to troubleshoot and work with third parties to mitigate impact for affected users. Our next update will occur when a significant change in status has been confirmed.
- resolved Oct 07, 2026, 11:19 PM UTC
The incident has been resolved. Incident duration and timelines are subject to revision pending the results of any related investigation. A small subset of customer may have been unable to use custom scripts from 2026-09-30 09:30 AM UTC until 2026-10-07 11:18 PM UTC.