Documo Outage History

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Documo had 33 outages in the last 2 years totaling 143h 14m of downtime, averaging 1.4 incidents per month.

There were 33 Documo outages since December 26, 2024 totaling 143h 14m of downtime. Each is summarised below. Incident details, duration, and resolution information.

Source: status.documo.com

Minor October 16, 2026

Toll-Free Number Provisioning Unavailable

Detected by Pingoru
Oct 16, 2026, 07:13 PM UTC
Resolved
Oct 16, 2026, 09:19 PM UTC
Duration
2h 6m
Affected: Number Provisioning
Timeline · 2 updates
  1. identified Oct 16, 2026, 07:13 PM UTC

    We are currently investigating an issue preventing new toll-free numbers from being provisioned. Customers trying to add a toll-free number (888, 833, etc.) may see the error “Error getting available numbers. Please try again later.” New accounts may also be created without their toll-free number being assigned automatically. Local numbers are able to be provisioned without issue. Our team is working with our upstream carrier partners on a resolution. Updates to follow.

  2. resolved Oct 16, 2026, 09:19 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor August 25, 2026

Portal Disruptions

Detected by Pingoru
Aug 25, 2026, 04:03 PM UTC
Resolved
Aug 25, 2026, 06:58 PM UTC
Duration
2h 55m
Affected: Web Portal
Timeline · 4 updates
  1. investigating Aug 25, 2026, 04:03 PM UTC

    We are currently investigating an issue causing disruptions with our portal. Our team is working diligently to resolve. Updates to follow.

  2. identified Aug 25, 2026, 04:34 PM UTC

    The issue has been identified and a fix is being implemented. Updates to follow.

  3. monitoring Aug 25, 2026, 05:23 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Aug 25, 2026, 06:58 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor August 3, 2026

Outbound Errors

Detected by Pingoru
Aug 03, 2026, 12:52 PM UTC
Resolved
Aug 03, 2026, 02:02 PM UTC
Duration
1h 10m
Affected: Fax Services
Timeline · 2 updates
  1. investigating Aug 03, 2026, 12:52 PM UTC

    We are currently investigating an issue causing users to receive outbound errors when attempting to send faxes. Updates to follow.

  2. resolved Aug 03, 2026, 02:02 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor July 21, 2026

IDP Document Processing Delays

Detected by Pingoru
Jul 21, 2026, 08:54 PM UTC
Resolved
Jul 21, 2026, 11:09 PM UTC
Duration
2h 15m
Affected: Intelligent Document Processing
Timeline · 4 updates
  1. investigating Jul 21, 2026, 08:54 PM UTC

    We are currently investigating an issue causing a longer than usual wait time for documents to be processed using our IDP product. More updates to follow.

  2. identified Jul 21, 2026, 09:05 PM UTC

    The issue has been identified and a fix is being implemented.

  3. monitoring Jul 21, 2026, 10:31 PM UTC

    A fix has been implemented and we are monitoring the results. This incident created a backlog of documents that need to be processed and we expect the backlog to be cleared over the next two hours.

  4. resolved Jul 21, 2026, 11:09 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor July 8, 2026

Email to Fax Errors

Detected by Pingoru
Jul 08, 2026, 04:56 PM UTC
Resolved
Jul 08, 2026, 05:39 PM UTC
Duration
43m
Affected: Email-to-Fax
Timeline · 2 updates
  1. identified Jul 08, 2026, 04:56 PM UTC

    We have identified an issue causing errors when a subset of user's attempt to send a fax using our email to fax feature. A fix is currently being implemented. Updates to come.

  2. resolved Jul 08, 2026, 05:39 PM UTC

    This incident has been resolved.

Read the full incident report →

Major June 29, 2026

Outbound Delays

Detected by Pingoru
Jun 29, 2026, 03:26 PM UTC
Resolved
Jun 29, 2026, 09:46 PM UTC
Duration
6h 19m
Affected: Fax Services
Timeline · 3 updates
  1. identified Jun 29, 2026, 03:26 PM UTC

    We are currently experiencing outbound fax delays due to an ongoing issue affecting Google Cloud global networking services. Our platform relies on these resources, and the disruption may result in increased outbound fax processing times. Our team is actively monitoring the situation and working with our infrastructure providers to minimize customer impact. We will continue to provide updates as more information becomes available.

  2. monitoring Jun 29, 2026, 04:49 PM UTC

    We are seeing improvements in outbound fax processing and queue times as upstream Google Cloud services continue to recover. At this time, we have moved the incident to a monitoring state and will continue to closely observe system performance until full stability is confirmed. Please note that a backlog of outbound faxes accumulated during the disruption, and our systems will continue working through this queue as processing returns to normal.

  3. resolved Jun 29, 2026, 09:46 PM UTC

    This incident has been resolved.

Read the full incident report →

Major June 16, 2026

Faxing Disruptions

Detected by Pingoru
Jun 16, 2026, 03:05 PM UTC
Resolved
Jun 16, 2026, 04:56 PM UTC
Duration
1h 50m
Affected: APIFax Services
Timeline · 5 updates
  1. investigating Jun 16, 2026, 03:05 PM UTC

    We are currently investigating an issue causing disruptions with our API and fax services for a subset of customers. Our team is working diligently to resolve. Updates to follow.

  2. identified Jun 16, 2026, 03:06 PM UTC

    The issue has been identified and a fix is being implemented. Updates to follow.

  3. monitoring Jun 16, 2026, 03:09 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. monitoring Jun 16, 2026, 03:45 PM UTC

    We are continuing to monitor for further issues. Updates to follow.

  5. resolved Jun 16, 2026, 04:56 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor June 10, 2026

Email Suppression Notifications

Detected by Pingoru
Jun 10, 2026, 04:16 PM UTC
Resolved
Jun 10, 2026, 05:27 PM UTC
Duration
1h 11m
Affected: Email Notifications
Timeline · 3 updates
  1. investigating Jun 10, 2026, 04:16 PM UTC

    We are currently investigating an issue causing a subset of users to receive large amounts of email suppression notifications. Updates to follow.

  2. identified Jun 10, 2026, 04:18 PM UTC

    The issue has been identified and a fix is being implemented. Updates to follow.

  3. resolved Jun 10, 2026, 05:27 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor June 3, 2026

UUID Error When Opening Faxes

Detected by Pingoru
Jun 03, 2026, 01:26 PM UTC
Resolved
Jun 03, 2026, 03:09 PM UTC
Duration
1h 42m
Affected: Web Portal
Timeline · 3 updates
  1. investigating Jun 03, 2026, 01:26 PM UTC

    We are currently investigating an issue causing UUID errors when attempting to open faxes within the web portal. Updates to follow.

  2. monitoring Jun 03, 2026, 02:27 PM UTC

    A fix has been implemented and we are monitoring the results. Updates to follow.

  3. resolved Jun 03, 2026, 03:09 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor April 27, 2026

FaxBridge Disruptions

Detected by Pingoru
Apr 27, 2026, 09:15 PM UTC
Resolved
Apr 28, 2026, 01:21 PM UTC
Duration
16h 5m
Affected: Fax ATA Devices
Timeline · 4 updates
  1. investigating Apr 27, 2026, 09:15 PM UTC

    We are currently investigating an issue causing all FaxBridge devices to appear offline, FMCs are operating as normal. This is effecting both inbound and outbound traffic. More updates to follow.

  2. identified Apr 28, 2026, 12:28 AM UTC

    The issue has been identified and a fix is being implemented.

  3. monitoring Apr 28, 2026, 11:09 AM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Apr 28, 2026, 01:21 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor March 31, 2026

Inbound and Outbound Fax Delays

Detected by Pingoru
Mar 31, 2026, 12:27 PM UTC
Resolved
Mar 31, 2026, 03:09 PM UTC
Duration
2h 41m
Affected: Fax Services
Timeline · 3 updates
  1. investigating Mar 31, 2026, 12:27 PM UTC

    We are investigating an issue causing inbound and outbound faxing delays. More updates to follow.

  2. monitoring Mar 31, 2026, 01:33 PM UTC

    A fix has been implemented and we are monitoring the results. Updates to follow.

  3. resolved Mar 31, 2026, 03:09 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor January 12, 2026

Outbound Fax Delays

Detected by Pingoru
Jan 12, 2026, 02:35 PM UTC
Resolved
Jan 12, 2026, 05:46 PM UTC
Duration
3h 11m
Affected: Fax Services
Timeline · 4 updates
  1. investigating Jan 12, 2026, 02:35 PM UTC

    We are currently investigating an issue affecting outbound faxing. More updates to follow.

  2. identified Jan 12, 2026, 02:59 PM UTC

    The issue has been identified and a fix is being implemented.

  3. monitoring Jan 12, 2026, 03:56 PM UTC

    A fix has been implemented and we are monitoring the results. Please expect a delay in delivery as we are working through the backlogged faxes. Additional updates to follow.

  4. resolved Jan 12, 2026, 05:46 PM UTC

    This incident has been resolved and the backlog has been cleared.

Read the full incident report →

Minor October 6, 2025

FMC Delivery Issues

Detected by Pingoru
Oct 06, 2025, 08:01 PM UTC
Resolved
Oct 07, 2025, 07:04 PM UTC
Duration
23h 2m
Affected: Fax ATA Devices
Timeline · 5 updates
  1. investigating Oct 06, 2025, 08:01 PM UTC

    We are currently investigating an issue where a subset of FMC devices are experiencing delivery issues, including both inbound and outbound faxing. Updates to follow.

  2. identified Oct 06, 2025, 10:01 PM UTC

    The issue has been identified and a fix is being implemented. Updates to follow.

  3. identified Oct 07, 2025, 02:47 PM UTC

    We are continuing to work on a fix for this issue. More updates to follow.

  4. monitoring Oct 07, 2025, 05:40 PM UTC

    A fix has been implemented and we are monitoring the results.

  5. resolved Oct 07, 2025, 07:04 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor October 6, 2025

FMC Devices Offline in Portal

Detected by Pingoru
Oct 06, 2025, 02:23 PM UTC
Resolved
Oct 06, 2025, 05:01 PM UTC
Duration
2h 37m
Affected: Fax ATA Devices
Timeline · 3 updates
  1. investigating Oct 06, 2025, 02:23 PM UTC

    We are currently investigating an issue causing FMC devices to appear offline. This is affecting functionality on both inbound and outbound faxing. Updates to follow.

  2. monitoring Oct 06, 2025, 03:56 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Oct 06, 2025, 05:01 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor August 25, 2025

FMCs Offline

Detected by Pingoru
Aug 25, 2025, 03:20 PM UTC
Resolved
Aug 25, 2025, 06:21 PM UTC
Duration
3h 1m
Affected: Fax ATA Devices
Timeline · 3 updates
  1. investigating Aug 25, 2025, 03:20 PM UTC

    We are currently investigating an issue that is causing FMC devices to be disconnected from our network. Updates to follow.

  2. monitoring Aug 25, 2025, 04:06 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Aug 25, 2025, 06:21 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor August 5, 2025

Error When Attempting to Sign-in

Detected by Pingoru
Aug 05, 2025, 05:00 PM UTC
Resolved
Aug 05, 2025, 08:12 PM UTC
Duration
3h 11m
Affected: Web Portal
Timeline · 3 updates
  1. investigating Aug 05, 2025, 05:00 PM UTC

    We are currently investigating an issue causing a subset of users to receive an error when attempting to sign-in through office 365 that reads 'Token not issued for this application'. Updates to follow.

  2. monitoring Aug 05, 2025, 07:16 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Aug 05, 2025, 08:12 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor July 14, 2025

Inbound fax errors

Detected by Pingoru
Jul 14, 2025, 03:44 PM UTC
Resolved
Jul 14, 2025, 06:58 PM UTC
Duration
3h 13m
Affected: Fax Services
Timeline · 4 updates
  1. identified Jul 14, 2025, 03:44 PM UTC

    We have identified an issue when dialing a subset of our inbound numbers resulting in faxes failing with a 'no fax tone detected' error. One of our telecom providers is experiencing intermittent failures which is the underlying cause. We will provide more updates as we have them.

  2. identified Jul 14, 2025, 05:47 PM UTC

    We are continuing to work with our telecom vendor on a fix for this issue. More updates to follow as we have them.

  3. monitoring Jul 14, 2025, 06:11 PM UTC

    A fix has been implemented and we have seen successful faxes being received from the affected numbers. We are continuing to monitor to ensure things are working as expected.

  4. resolved Jul 14, 2025, 06:58 PM UTC

    This incident has been resolved.

Read the full incident report →

Major June 12, 2025

Google Cloud Platform Outage

Detected by Pingoru
Jun 12, 2025, 06:35 PM UTC
Resolved
Jun 13, 2025, 12:08 AM UTC
Duration
5h 33m
Affected: Fax Services
Timeline · 6 updates
  1. investigating Jun 12, 2025, 06:35 PM UTC

    We are currently investigating an issue where customers are experiencing an 'internal server error' when attempting to view, print, and send outbound faxes. Updates to follow.

  2. investigating Jun 12, 2025, 07:02 PM UTC

    We are currently investigating an issue due to a global GCP outage. This is causing customers to receive an 'internal server error' when attempting to view, print, or send faxes. Our team is continuing to monitor for updates and will provide them as we have them.

  3. identified Jun 12, 2025, 08:28 PM UTC

    We are aware of an outage that is affecting GCP across all regions globally and is affecting many other applications. For the Documo app, it is causing users to receive an 'internal server error' when attempting to view, print, or send faxes. Our team has been in contact with representatives from Google, and understand that their engineers have identified the root cause and have begun to apply the appropriate fixes. It will take some time (exact ETA unknown) for this to propagate across all regions. We will post updates here as soon as we know more.

  4. identified Jun 12, 2025, 08:58 PM UTC

    As of 4:31 PM EDT, we are seeing evidence of recovery and restoration of the flow of faxes through our systems. Enqueued faxes may take some time to be completed, and the update of fax statuses in the portal may be somewhat delayed. Our contacts at Google have advised us that they are not yet 100% certain that the systems are fully recovered and stable. We will provide further updates when we have been provided the all-clear from Google engineers.

  5. monitoring Jun 12, 2025, 09:37 PM UTC

    Our internal fax queues have been recovering well over the last hour and we look to be in a stable state. Our contacts at Google advise us that full recovery will be around 6 PM EDT. More updates to follow.

  6. resolved Jun 13, 2025, 12:08 AM UTC

    This incident has been resolved.

Read the full incident report →

Minor May 14, 2025

Number Provisioning Errors

Detected by Pingoru
May 14, 2025, 05:57 PM UTC
Resolved
May 15, 2025, 06:59 PM UTC
Duration
1d 1h
Affected: Number Provisioning
Timeline · 5 updates
  1. investigating May 14, 2025, 05:57 PM UTC

    We are currently investigating an issue where a small subset of provisioned fax numbers for new accounts are not receiving fax tone. Our inventory of fax numbers in service are not affected, this only applies to net-new provisioned numbers. Updates to follow.

  2. investigating May 14, 2025, 08:00 PM UTC

    We are continuing to investigate this issue. Updates to follow.

  3. investigating May 14, 2025, 08:01 PM UTC

    We are continuing to investigate this issue.

  4. identified May 14, 2025, 11:15 PM UTC

    The issue has been identified, and a fix is being implemented.

  5. resolved May 15, 2025, 06:59 PM UTC

    After further investigation into this issue, this affected an extremely small percentage of numbers. These are still in the process of getting cleaned up and we will communicate to the affected customers directly. There is no ongoing issue with new number provisioning.

Read the full incident report →

Minor May 2, 2025

FMC devices offline

Detected by Pingoru
May 02, 2025, 03:15 PM UTC
Resolved
May 02, 2025, 10:00 PM UTC
Duration
6h 44m
Affected: Fax ATA Devices
Timeline · 5 updates
  1. investigating May 02, 2025, 03:15 PM UTC

    We are currently investigating an issue causing a subset of our FMC devices to appear offline. This is affecting inbound and outbound faxing on the FMCs specifically. Updates to follow.

  2. investigating May 02, 2025, 04:12 PM UTC

    We are continuing to investigate this issue. Updates to follow.

  3. identified May 02, 2025, 05:43 PM UTC

    The issue has been identified and we are working on implementing a resolution. Updates to follow.

  4. monitoring May 02, 2025, 08:41 PM UTC

    A fix has been implemented and we are monitoring the results.

  5. resolved May 02, 2025, 10:00 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor May 1, 2025

Outbound Delay

Detected by Pingoru
May 01, 2025, 07:57 PM UTC
Resolved
May 02, 2025, 12:55 PM UTC
Duration
16h 58m
Affected: Fax Services
Timeline · 4 updates
  1. investigating May 01, 2025, 07:57 PM UTC

    We are currently investigating an issue where a subset of customers are experiencing outbound transmission delays. More updates to come.

  2. identified May 01, 2025, 09:01 PM UTC

    Higher than normal busy responses on telecom networks in some regions are causing isolated outbound processing delays. We are working with our telecom partners to resolve. More updates to follow.

  3. monitoring May 02, 2025, 02:57 AM UTC

    We have implemented a number of routing and retry handling adjustments to mitigate excessive busy signals and otherwise underperforming telecom segments that lead to longer than expected processing times on outbound traffic for some customers & numbers. All traffic is now performing at expected levels, and any remaining outbound faxes in processing state should clear over the next few hours.

  4. resolved May 02, 2025, 12:55 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor April 7, 2025

Errors when accessing faxes

Detected by Pingoru
Apr 07, 2025, 01:27 PM UTC
Resolved
Apr 07, 2025, 05:51 PM UTC
Duration
4h 24m
Affected: Web Portal
Timeline · 4 updates
  1. investigating Apr 07, 2025, 01:27 PM UTC

    We are currently investigating an issue causing errors within the portal when attempting to view, print, or download faxes. Updates to follow.

  2. identified Apr 07, 2025, 02:13 PM UTC

    The issue has been identified and a fix is being implemented.

  3. monitoring Apr 07, 2025, 04:47 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Apr 07, 2025, 05:51 PM UTC

    This incident has been resolved.

Read the full incident report →

Major March 31, 2025

Fax Numbers Not Providing Fax Tone

Detected by Pingoru
Mar 31, 2025, 04:22 PM UTC
Resolved
Mar 31, 2025, 05:33 PM UTC
Duration
1h 11m
Affected: Fax Services
Timeline · 4 updates
  1. investigating Mar 31, 2025, 04:22 PM UTC

    We are currently investigating an issue where a subset of our fax numbers are not providing fax tone when dialed. We have escalated with our carrier and will continue to provide updates as we have them.

  2. investigating Mar 31, 2025, 04:44 PM UTC

    We are continuing to investigate this issue. Please note that this will affect inbound faxing on the subset of numbers. Updates will be provided as we have them.

  3. identified Mar 31, 2025, 04:54 PM UTC

    The issue has been identified and a fix is being implemented.

  4. resolved Mar 31, 2025, 05:33 PM UTC

    This incident has been resolved.

Read the full incident report →

Major March 13, 2025

IB / OB Transmission Delays

Detected by Pingoru
Mar 13, 2025, 02:58 PM UTC
Resolved
Mar 13, 2025, 06:01 PM UTC
Duration
3h 3m
Affected: Fax Services
Timeline · 4 updates
  1. investigating Mar 13, 2025, 02:58 PM UTC

    We are currently investigating an issue causing inbound faxes to not appear in the history, as well as outbound delays. Updates to follow.

  2. identified Mar 13, 2025, 03:45 PM UTC

    The issue has been identified and a fix is being implemented. We will continue to update as we have more information.

  3. monitoring Mar 13, 2025, 04:10 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Mar 13, 2025, 06:01 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor February 26, 2025

Outbound delays

Detected by Pingoru
Feb 26, 2025, 09:21 PM UTC
Resolved
Feb 27, 2025, 12:18 AM UTC
Duration
2h 56m
Affected: Fax Services
Timeline · 3 updates
  1. investigating Feb 26, 2025, 09:21 PM UTC

    We are currently investigating an issue causing outbound fax delays. Updates to follow.

  2. monitoring Feb 26, 2025, 10:23 PM UTC

    A fix has been implemented and we are monitoring the results. Backlogged faxes will take time to work through. All net new faxes are going through at expected times. More updates to follow.

  3. resolved Feb 27, 2025, 12:18 AM UTC

    The backlogged faxes have been processed. This incident is now resolved.

Read the full incident report →