Documo Outage History

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Pingoru has recorded 51 incidents for Documo: 18 in the last 12 months and 3 in the last 90 days.

Source: status.documo.com

51incidents recorded
18last 12 months
3last 90 days
4 hourstypical duration
Incidents per month
036AprMayJunJulAugSepOct1
Share of hours with an open incident, any severity
0%50%100%AprMayJunJulAugSepOct0%
Pingoru began tracking Documo in April 2026, so earlier months are not shown. Hover a bar for its value.
Show as a table
MonthIncidentsHours with an open incident
April 2026116 of 720 (2%)
May 202600 of 744 (0%)
June 2026513 of 720 (2%)
July 202635 of 744 (1%)
August 202624 of 744 (1%)
September 202600 of 720 (0%)
October 202612 of 586 (0%)

Incidents, newest first

Minor February 25, 2025 FaxBridges appearing offline 19h 39m Fax ATA Devices

Started Feb 25, 2025, 07:15 PM UTC· resolved Feb 26, 2025, 02:54 PM UTC

  1. investigating Feb 25, 2025, 07:15 PM UTC

    We are currently investigating an issue causing a subset of FaxBridge devices on certain accounts to show as 'offline' within the portal. This is also affecting inbound and outbound deliverability. Our Fax Machine Connecters are working as expected. Updates to follow.

  2. investigating Feb 25, 2025, 08:01 PM UTC

    We are continuing to investigate this issue. Updates to follow.

  3. investigating Feb 25, 2025, 10:07 PM UTC

    We are continuing to investigate this issue. Updates to follow.

  4. investigating Feb 26, 2025, 02:35 PM UTC

    We are continuing to work with our vendor to find a solution for the impacted devices. We have confirmed that this is affecting a small percentage of FaxBridge devices. Our Fax Machine Connectors are working as normal.

  5. resolved Feb 26, 2025, 02:54 PM UTC

    We have identified the root cause of the FaxBridge issue with our upstream vendor and have determined that the best solution is to replace the affected devices. For details on the replacement process, please contact our support team.

  6. postmortem Feb 26, 2025, 04:41 PM UTC

    This incident has been resolved by our upstream provider and we have seen affected devices start to come back online. If any affected devices are not coming back online, please reboot the modem/router onsite.

Read the full incident report →

Minor February 12, 2025 Inbound Fax Delays 2h 26m Fax Services

Started Feb 12, 2025, 07:20 PM UTC· resolved Feb 12, 2025, 09:47 PM UTC

  1. investigating Feb 12, 2025, 07:20 PM UTC

    We are currently investigating an issue causing inbound faxes to not be displaying within the portal. We will provide updates as soon as we have them.

  2. identified Feb 12, 2025, 07:45 PM UTC

    We are continuing to investigate inbound delays. Updates to follow.

  3. investigating Feb 12, 2025, 07:47 PM UTC

    The previous update mistakenly put this issue in identified, we are still investigating this issue.

  4. monitoring Feb 12, 2025, 08:44 PM UTC

    Inbound traffic volume increased mid-day and our message processing experienced a transient delay over a period of -45 minutes. During this time faxes that had been successfully received would have been delayed in posting to the portal, and other delivery mechanisms. We’ve increased scale, queues are back to normal and we are evaluating options to prevent future reoccurrence. We will continue to monitor.

  5. resolved Feb 12, 2025, 09:47 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor January 21, 2025 Portal delay 3h 16m Web Portal

Started Jan 21, 2025, 09:25 PM UTC· resolved Jan 22, 2025, 12:41 AM UTC

  1. identified Jan 21, 2025, 09:25 PM UTC

    We have identified an issue causing delays within our portal. Our team is actively working to resolve. Updates to follow.

  2. monitoring Jan 21, 2025, 09:30 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Jan 22, 2025, 12:41 AM UTC

    This incident has been resolved.

Read the full incident report →

Minor January 16, 2025 File not found errors when accessing faxes 4d 20h Fax Services

Started Jan 16, 2025, 07:21 PM UTC· resolved Jan 21, 2025, 04:02 PM UTC

  1. investigating Jan 16, 2025, 07:21 PM UTC

    We are investigating an issue where a small number of faxes are not being stored as expected in their configured bucket which causes file not found errors when accessing that file. More updates to follow.

  2. investigating Jan 16, 2025, 10:31 PM UTC

    We are continuing to investigate this issue. We will pass along additional updates as we have them.

  3. investigating Jan 17, 2025, 02:30 PM UTC

    We are continuing to investigate this issue but we do know that it appears to have been an isolated issue between 9 AM CT and 12 PM CT yesterday. Faxes received before and after this time period are unaffected. More updates to follow.

  4. identified Jan 17, 2025, 07:38 PM UTC

    We are continuing to investigate this issue but we do know that it appears to have been an isolated issue between 9 AM CT and 12 PM CT yesterday. Faxes received before and after this time period are unaffected. More updates to follow.

  5. resolved Jan 21, 2025, 04:02 PM UTC

    This incident has been resolved. All affected faxes during this time period were failures as we received corrupted pages for them during this period and every successful page count for each fax was 0. If you have additional questions on this please contact our support team.

Read the full incident report →

Minor January 15, 2025 Inbound faxes not syncing to user's history 1h 56m Fax Services

Started Jan 15, 2025, 03:00 PM UTC· resolved Jan 15, 2025, 04:56 PM UTC

  1. investigating Jan 15, 2025, 03:00 PM UTC

    We are currently investigating an issue where inbound faxes are not appearing on a user's history page. Updates to follow.

  2. monitoring Jan 15, 2025, 03:02 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Jan 15, 2025, 04:56 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor January 8, 2025 Historical inbound faxes not syncing 4h 6m Fax Services

Started Jan 08, 2025, 06:45 PM UTC· resolved Jan 08, 2025, 10:52 PM UTC

  1. identified Jan 08, 2025, 06:45 PM UTC

    We have identified an issue where a small percentage of historical inbound faxes are not reflecting the proper status in the portal. These faxes will appear to be in a transmitting state when in reality they have been received successfully. New inbound fax traffic is working as expected. Updates to follow.

  2. identified Jan 08, 2025, 08:45 PM UTC

    After investigating further, all faxes that are currently in a transmitting state are failed faxes that failed in transmission and were not successfully updated into the final state. We will be updating these faxes to reflect this. Updates to follow.

  3. resolved Jan 08, 2025, 10:52 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor January 6, 2025 Inbound faxes not being delivered to user's history / Outbound delays 1d 4h Fax Services

Started Jan 06, 2025, 04:31 PM UTC· resolved Jan 07, 2025, 08:38 PM UTC

  1. investigating Jan 06, 2025, 04:31 PM UTC

    We are currently investigating an issue where inbound faxes are not appearing on a user's history page. Updates to follow.

  2. investigating Jan 06, 2025, 05:01 PM UTC

    We are continuing to investigate an issue where inbound faxes are not appearing on a user's history page. Outbound transmission delays are also being investigated at this time. Updates to follow.

  3. identified Jan 06, 2025, 05:21 PM UTC

    The issue has been identified and a fix is being implemented. More updates to follow.

  4. monitoring Jan 06, 2025, 05:33 PM UTC

    A fix has been implemented and we are monitoring the results. The inbound and outbound fax queues are currently processing the backlog. Additional updates to follow.

  5. monitoring Jan 06, 2025, 08:40 PM UTC

    The inbound and outbound fax backlog are still being processed after our fix was pushed. We will continue to provide updates as we work through the backlog.

  6. monitoring Jan 07, 2025, 04:27 PM UTC

    The inbound and outbound backlogged faxes have been processed. We are continuing to monitor the fix put in place to ensure there are no further delays. Updates to follow.

  7. resolved Jan 07, 2025, 08:38 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor December 26, 2024 Inbound faxes not visible to users 2h 47m Web Portal

Started Dec 26, 2024, 03:46 PM UTC· resolved Dec 26, 2024, 06:34 PM UTC

  1. investigating Dec 26, 2024, 03:46 PM UTC

    We are currently investigating an issue causing inbound faxes to not be available to users via their history page. Faxes are still accessible from an admin or an owner on the account by utilizing filtering. Updates to follow.

  2. investigating Dec 26, 2024, 04:46 PM UTC

    We are continuing to investigate this issue. Updates to follow.

  3. monitoring Dec 26, 2024, 04:52 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Dec 26, 2024, 06:34 PM UTC

    This incident has been resolved.

Read the full incident report →