Documo Outage History

Documo had 34 outages in the last 2 years totaling 98h 29m of downtime — averaging 1.4 incidents per month.

There were 34 Documo outages since May 30, 2024 totaling 98h 29m of downtime. Each is summarised below — incident details, duration, and resolution information.

Source: https://status.documo.com

Minor December 26, 2024

Inbound faxes not visible to users

Detected by Pingoru: Dec 26, 2024, 03:46 PM UTC
Resolved: Dec 26, 2024, 06:34 PM UTC
Duration: 2h 47m

Affected: Web Portal

Timeline · 4 updates

investigating Dec 26, 2024, 03:46 PM UTC

We are currently investigating an issue causing inbound faxes to not be available to users via their history page. Faxes are still accessible from an admin or an owner on the account by utilizing filtering. Updates to follow.
investigating Dec 26, 2024, 04:46 PM UTC

We are continuing to investigate this issue. Updates to follow.
monitoring Dec 26, 2024, 04:52 PM UTC

A fix has been implemented and we are monitoring the results.
resolved Dec 26, 2024, 06:34 PM UTC

This incident has been resolved.

Read the full incident report →

Minor October 15, 2024

Unable to access portal

Detected by Pingoru: Oct 15, 2024, 06:40 PM UTC
Resolved: Oct 15, 2024, 08:44 PM UTC
Duration: 2h 3m

Affected: Web Portal

Timeline · 3 updates

identified Oct 15, 2024, 06:40 PM UTC

The issue has been identified and a fix is being implemented.
monitoring Oct 15, 2024, 08:29 PM UTC

A fix has been implemented and we are monitoring the results.
resolved Oct 15, 2024, 08:44 PM UTC

This incident has been resolved.

Read the full incident report →

Minor October 9, 2024

Outbound faxing delays

Detected by Pingoru: Oct 09, 2024, 03:59 PM UTC
Resolved: Oct 09, 2024, 10:04 PM UTC
Duration: 6h 4m

Affected: Fax Services

Timeline · 4 updates

investigating Oct 09, 2024, 03:59 PM UTC

We are currently investigating an issue where a subset of customers are experiencing increased processing times. Updates to follow.
identified Oct 09, 2024, 04:23 PM UTC

The issue has been identified and a fix is being implemented. More updates to follow.
monitoring Oct 09, 2024, 05:27 PM UTC

A fix has been implemented and we are monitoring the results.
resolved Oct 09, 2024, 10:04 PM UTC

This incident has been resolved.

Read the full incident report →

Minor September 19, 2024

Outbound errors

Detected by Pingoru: Sep 19, 2024, 03:40 PM UTC
Resolved: Sep 19, 2024, 06:42 PM UTC
Duration: 3h 2m

Affected: Fax Services

Timeline · 3 updates

investigating Sep 19, 2024, 03:40 PM UTC

We are currently investigating an issue where a subset of customers are receiving failures due to a 5900 rendering issue. More updates to come.
monitoring Sep 19, 2024, 03:58 PM UTC

A fix has been implemented and we are monitoring the results.
resolved Sep 19, 2024, 06:42 PM UTC

This incident has been resolved.

Read the full incident report →

Minor August 12, 2024

FMC Outbound Delays

Detected by Pingoru: Aug 12, 2024, 07:56 PM UTC
Resolved: Aug 12, 2024, 08:41 PM UTC
Duration: 45m

Affected: Fax ATA Devices

Timeline · 3 updates

identified Aug 12, 2024, 07:56 PM UTC

We have identified an issue causing outbound faxes sent through FMC devices to appear as pending. This is not affecting FaxBridge devices. We are working on a fix and will update as soon as we have more information.
monitoring Aug 12, 2024, 08:20 PM UTC

A fix has been implemented and we are monitoring the results.
resolved Aug 12, 2024, 08:41 PM UTC

This incident has been resolved.

Read the full incident report →

Minor August 2, 2024

Outbound faxing delayed

Detected by Pingoru: Aug 02, 2024, 07:15 PM UTC
Resolved: Aug 02, 2024, 09:58 PM UTC
Duration: 2h 42m

Affected: Fax Services

Timeline · 3 updates

identified Aug 02, 2024, 07:15 PM UTC

We have identified an issue causing outbound faxing delays. Updates to follow.
monitoring Aug 02, 2024, 07:31 PM UTC

A fix has been implemented and we are monitoring the results.
resolved Aug 02, 2024, 09:58 PM UTC

This incident has been resolved.

Read the full incident report →

Minor June 18, 2024

Issues with History page

Detected by Pingoru: Jun 18, 2024, 08:01 PM UTC
Resolved: Jun 18, 2024, 10:12 PM UTC
Duration: 2h 10m

Affected: Web Portal

Timeline · 4 updates

investigating Jun 18, 2024, 08:01 PM UTC

We are currently investigating an issue with user's 'History' page within the portal. Updates to follow.
identified Jun 18, 2024, 08:25 PM UTC

The issue has been identified and a fix is being implemented.
monitoring Jun 18, 2024, 08:31 PM UTC

A fix has been implemented and we are monitoring the results.
resolved Jun 18, 2024, 10:12 PM UTC

This incident has been resolved.

Read the full incident report →

Minor May 31, 2024

View/Download fax in web portal

Detected by Pingoru: May 31, 2024, 01:20 PM UTC
Resolved: Jun 03, 2024, 02:59 PM UTC
Duration: 3d 1h

Affected: Web Portal

Timeline · 5 updates

investigating May 31, 2024, 01:20 PM UTC

We are currently investigating an issue where an error occurs when viewing or downloading a fax in the web portal. More updates to come.
monitoring May 31, 2024, 02:23 PM UTC

A fix has been implemented and we are monitoring the results.
monitoring May 31, 2024, 02:23 PM UTC

We are continuing to monitor for any further issues.
resolved Jun 03, 2024, 02:59 PM UTC

This incident has been resolved.
postmortem Jun 10, 2024, 04:15 PM UTC

Viewing or Downloading faxes in the web portal was causing an unintentional 429 error indicating the user had made too many requests to the underlying portal API in a short period of time. This was an incorrect error caused by an improper aggregate calculation tracking API usage metrics for rate throttling.

Read the full incident report →

Minor May 30, 2024

Missing email notifications

Detected by Pingoru: May 30, 2024, 07:13 PM UTC
Resolved: May 31, 2024, 12:26 AM UTC
Duration: 5h 12m

Affected: Email Notifications

Timeline · 5 updates

investigating May 30, 2024, 07:13 PM UTC

Our team is currently investigating an issue that a subset of users are not receiving email notifications for sent/received faxes.
investigating May 30, 2024, 07:13 PM UTC

We are continuing to investigate this issue.
monitoring May 30, 2024, 08:26 PM UTC

A fix has been implemented and we are monitoring the results.
resolved May 31, 2024, 12:26 AM UTC

This incident has been resolved.
postmortem Jun 10, 2024, 04:08 PM UTC

An outage with our upstream SMTP provider caused some email notifications to fail temporarily before being sent as intended, after the outage was resolved. Email notification features and queued communications returned to normal shortly after.

Read the full incident report →