DaySmart Outage History

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DaySmart had 14 outages in the last 2 years totaling 2804h 35m of downtime — averaging 0.6 incidents per month.

There were 14 DaySmart outages since September 17, 2025 totaling 2804h 35m of downtime. Each is summarised below — incident details, duration, and resolution information.

Source: https://status.daysmart.com

Major June 16, 2026

Messaging Service not Sending Messages

Detected by Pingoru
Jun 16, 2026, 01:41 PM UTC
Resolved
Jul 08, 2026, 08:27 PM UTC
Duration
22d 6h
Affected: Messaging
Timeline · 4 updates
  1. investigating Jun 16, 2026, 01:41 PM UTC

    We are currently investigating an issue that is affecting the Messaging Service for some accounts

  2. identified Jun 16, 2026, 02:35 PM UTC

    We have identified the issue and the cause of that in regards to the Messaging Service. We are working with our Messaging Partner to restore service to the affected accounts and will update here with further information as we move toward resolution. We apologize for the inconvenience.

  3. identified Jun 22, 2026, 06:24 PM UTC

    We are continuing to work with our messaging partner to restore the affected accounts. Some accounts have had Messaging Service restored and will start to see messages being delivered to clients. We appreciate your continued patience as we work on restoring service to all accounts affected

  4. resolved Jul 08, 2026, 08:27 PM UTC

    This issue has been resolved for the vast majority of accounts. We're still working to reach a small number of accounts that may still have trouble sending messages. If you're reading this and you're still running into issues, please reach out to us so we can help get things sorted for your account. You can contact us at [email protected] (Pet customers) or [email protected] (Spa, Salon, and Body Art customers), or start a chat from within your software. Thanks for your patience while we worked through this.

Read the full incident report →

Major June 9, 2026

Messaging Disruption

Detected by Pingoru
Jun 09, 2026, 05:25 PM UTC
Resolved
Jun 09, 2026, 05:42 PM UTC
Duration
17m
Affected: Messaging
Timeline · 2 updates
  1. identified Jun 09, 2026, 05:25 PM UTC

    We are aware of a messaging issue that is effecting some accounts and have identified the issue. We are currently working with our Messaging partner to return service to those accounts.

  2. resolved Jun 09, 2026, 05:42 PM UTC

    We have corrected all accounts that may have experienced an issue with our Messaging partner and the Messaging Service should be working as intended. If you are still experiencing issues please reach out to our support team and they would be happy to look into those with you. Thank you for your patience and we apologize for the inconvenience.

Read the full incident report →

Critical May 11, 2026

Remote Access Login Issues

Detected by Pingoru
May 11, 2026, 01:34 PM UTC
Resolved
May 11, 2026, 03:29 PM UTC
Duration
1h 55m
Affected: DaySmart Remote Access Mobile App
Timeline · 3 updates
  1. investigating May 11, 2026, 01:34 PM UTC

    We are currently aware of an issue that is affecting log in to the Remote Access app and website. We have reported this and are currently looking into the issue.

  2. monitoring May 11, 2026, 02:06 PM UTC

    The issues with login have been identified and appear to be resolved. We will continue to monitor for a time to ensure everything is working as intended and we do not receive any further reports.

  3. resolved May 11, 2026, 03:29 PM UTC

    We have not received any further reports of the incident at this time. Log in issues to Remote Access is resolved and should be functioning as normal. If you see any issues please reach out to our support team to investigate. Thank you for your patience and we apologize for the inconvenience.

Read the full incident report →

Critical April 21, 2026

Time Out Error Issues

Detected by Pingoru
Apr 21, 2026, 05:04 PM UTC
Resolved
Apr 21, 2026, 08:16 PM UTC
Duration
3h 11m
Affected: Web AppsDaySmart Salon, Pet, Body Art, Spa Mobile Apps
Timeline · 6 updates
  1. investigating Apr 21, 2026, 05:04 PM UTC

    We are experiencing an issue affecting customer log ins to Cloud. Our team is actively investigating and working to restore access as quickly as possible.

  2. investigating Apr 21, 2026, 05:07 PM UTC

    We are continuing to investigate this issue.

  3. monitoring Apr 21, 2026, 05:08 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. identified Apr 21, 2026, 05:34 PM UTC

    An intermittent login issue has been reported after an initial solution was implemented. Our team is actively working to fully restore access as quickly as possible.

  5. monitoring Apr 21, 2026, 07:12 PM UTC

    A fix has been implemented and we are monitoring the results.

  6. resolved Apr 21, 2026, 08:16 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor April 9, 2026

Software Application Errors

Detected by Pingoru
Apr 09, 2026, 01:47 PM UTC
Resolved
Apr 09, 2026, 02:37 PM UTC
Duration
49m
Affected: Web AppsDaySmart Salon, Pet, Body Art, Spa Mobile Apps
Timeline · 2 updates
  1. identified Apr 09, 2026, 01:47 PM UTC

    We have been receiving reports of Application Errors within the software. We are currently looking into this but in many cases logging out and back in, as well as clearing browser cache and cookies, has resolved the issue. We will continue to monitor and update here as needed and work on resolving the issue

  2. resolved Apr 09, 2026, 02:37 PM UTC

    The issue with receiving errors was identified and rolled back. The issue is resolved and the software should now function as normal. If you have any issues, please reach out to our support

Read the full incident report →

Critical January 9, 2026

Service Provider is Down - Software Support

Detected by Pingoru
Jan 09, 2026, 08:54 PM UTC
Resolved
Jan 09, 2026, 09:47 PM UTC
Duration
53m
Affected: Phone Support
Timeline · 3 updates
  1. investigating Jan 09, 2026, 08:54 PM UTC

    Intercom, the tool used to contact our support team and access the Daysmart Support Help Center is currently experiencing an issue. At this time, customers may be unable to click the Intercom chat, submit support messages or view help documentation through the Daysmart in-app support widget. This may also impact the ability to reach our teams by phone as well. The Daysmart Salon, BodyArt, Spa and Pet platforms themselves remain operational. We will provide updates as more information becomes available and you can monitor the status of Intercom, by visiting their status page here: https://www.intercomstatus.com/

  2. monitoring Jan 09, 2026, 08:58 PM UTC

    Intercom has implemented a fix and are monitoring the recovery. We will update here once the impact has been deemed resolved. To visit Intercom's status page please visit https://www.intercomstatus.com/

  3. resolved Jan 09, 2026, 09:47 PM UTC

    Intercom has reported the issue is resolved and we have tested our inbound methods to reach our support teams. Everything appears to be in working order and the issue resolved

Read the full incident report →

Critical December 22, 2025

Cloud Login Issues

Detected by Pingoru
Dec 22, 2025, 06:28 PM UTC
Resolved
Dec 22, 2025, 07:09 PM UTC
Duration
41m
Affected: Web Apps
Timeline · 2 updates
  1. investigating Dec 22, 2025, 06:28 PM UTC

    We are currently experiencing issues with the Cloud website and logging or directing to the site. When reaching the site you may see an error regarding an XML file. We are investigating the issue and will provide updates as we know more

  2. resolved Dec 22, 2025, 07:09 PM UTC

    The issues of Cloud site errors and not being able to log in are now resolved. If you are still experiencing issues logging in, please clear your cache and cookies for your browser.

Read the full incident report →

Minor November 20, 2025

Transactions are unable to be authorized or being automatically voided when using DaySmart Payments via CardConnect

Detected by Pingoru
Nov 20, 2025, 03:49 PM UTC
Resolved
Nov 20, 2025, 11:25 PM UTC
Duration
7h 35m
Affected: CardConnect
Timeline · 4 updates
  1. investigating Nov 20, 2025, 03:49 PM UTC

    We are currently investigating an issue where merchants will receive an "Unable to authorize transaction" error during checkout and seeing transactions be auto voided within CardPointe when the transactions are made with a terminal. As a temporary workaround, transactions can be manually keyed in and will process properly.

  2. identified Nov 20, 2025, 04:54 PM UTC

    The issue has been identified and a fix is being implemented.

  3. monitoring Nov 20, 2025, 11:13 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Nov 20, 2025, 11:25 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor November 17, 2025

Remote Access Connection Issues

Detected by Pingoru
Nov 17, 2025, 06:21 PM UTC
Resolved
Dec 29, 2025, 06:09 PM UTC
Duration
41d 23h
Affected: DaySmart Remote Access Mobile App
Timeline · 6 updates
  1. investigating Nov 17, 2025, 06:21 PM UTC

    We are currently investigating reports of connection issues and errors within Remote Access. This appears to be affecting the Web and Mobile App platforms

  2. identified Nov 25, 2025, 04:24 PM UTC

    Our teams have identified a potential fix for the log in and connection issues for Remote Access. They are currently working on this to release

  3. monitoring Dec 16, 2025, 09:33 PM UTC

    On Friday a fix was implemented that has seen error rates for the Remote Access service drop significantly. We are still monitoring to ensure no further issues with connection persist and errors remain low

  4. investigating Dec 18, 2025, 02:26 PM UTC

    We are currently experiencing issues with the Remote Access Service that are effecting log ins to the mobile apps and website. We are looking into the cause

  5. monitoring Dec 18, 2025, 02:50 PM UTC

    Remote Access usage appears to be returning to normal. Connections had stopped for a time but they have started connecting again. We are continuing to monitor for any further issues.

  6. resolved Dec 29, 2025, 06:09 PM UTC

    Remote Access connection errors and reports have returned to normal and expected performance after monitoring for some time. Please contact support for troubleshooting if you have any issues with your Remote Access service

Read the full incident report →

Critical November 13, 2025

Cloud Mobile and Web Login Issues

Detected by Pingoru
Nov 13, 2025, 09:38 PM UTC
Resolved
Nov 13, 2025, 10:12 PM UTC
Duration
33m
Affected: Web AppsDaySmart Salon, Pet, Body Art, Spa Mobile Apps
Timeline · 3 updates
  1. investigating Nov 13, 2025, 09:38 PM UTC

    We are currently aware of an issue effecting logging in to the Cloud website and mobile app. We have reported this to our Product and Engineering teams and are working to identify the issue

  2. identified Nov 13, 2025, 09:52 PM UTC

    Our team has identified the issue and has initiated a roll back. We will continue to update as we see improvement as the rollback continues

  3. resolved Nov 13, 2025, 10:12 PM UTC

    Our teams have successfully completed a rollback and all services appear to be functioning normally

Read the full incident report →

Critical November 12, 2025

Cloud Mobile App and Browser Login Issues

Detected by Pingoru
Nov 12, 2025, 03:12 PM UTC
Resolved
Nov 12, 2025, 03:21 PM UTC
Duration
9m
Affected: Web AppsDaySmart Salon, Pet, Body Art, Spa Mobile Apps
Timeline · 2 updates
  1. identified Nov 12, 2025, 03:12 PM UTC

    We are currently aware of an issues that is affecting log in to the Cloud Mobile App and Browser platform. Our Product and Engineering teams have identified the problem and are currently working on a roll back to a recent release that took place this morning

  2. resolved Nov 12, 2025, 03:21 PM UTC

    Our teams have successfully rolled back the recent release and all systems appear to have recovered at this time

Read the full incident report →

Critical October 20, 2025

AWS Service Outage

Detected by Pingoru
Oct 20, 2025, 02:44 PM UTC
Resolved
Oct 21, 2025, 03:22 PM UTC
Duration
1d
Affected: DaySmart Salon, Pet, Body Art, Spa Mobile AppsMessaging
Timeline · 2 updates
  1. monitoring Oct 20, 2025, 02:44 PM UTC

    We are currently experiencing an outage due to a vendor issue with AWS. There is a major outage with their service that is affecting Daysmart. Users may experience issues with all platforms that include logging in, messaging and use of the mobile apps. We are closely monitoring a resolution from them as well as any other issues that may arise due to the issues.

  2. resolved Oct 21, 2025, 03:22 PM UTC

    AWS is reporting all services are back to normal. Based on monitoring, our services have also returned to normal that were effected by the incident.

Read the full incident report →

Major September 23, 2025

Some Users Experiencing Degraded Remote Access Functionality

Detected by Pingoru
Sep 23, 2025, 08:44 PM UTC
Resolved
Nov 07, 2025, 10:00 PM UTC
Duration
45d 1h
Affected: Web AppsDaySmart Remote Access Mobile App
Timeline · 6 updates
  1. investigating Sep 23, 2025, 08:44 PM UTC

    There is currently an issue with Remote Access that does not allow some users to log in or navigate through the Remote Access web application or mobile apps

  2. identified Sep 24, 2025, 02:23 PM UTC

    The issues regarding Remote Access have been identified and a fix is being worked on. At this time users previously experiencing issues should be able to log in but they still may see some overall performance issues which are still being worked on to correct

  3. identified Sep 24, 2025, 02:34 PM UTC

    The issues regarding Remote Access have been identified and a fix is being worked on. At this time users previously experiencing issues should be able to log in but they still may see some overall performance issues which are still being worked on to correct

  4. identified Oct 01, 2025, 01:36 PM UTC

    We are continuing to work on a fix for this issue.

  5. monitoring Oct 15, 2025, 04:17 PM UTC

    Our teams have made some tuning adjustments to the Remote Access service and we have seen improved performance and stability. We are currently monitoring the systems and any further reports to ensure these changes resolve the reported issues

  6. resolved Nov 07, 2025, 10:00 PM UTC

    Our teams have done some tuning regarding the Remote Access service on our end as well as released a new update for our Desktop users that will change how Remote Access works from the software. You can download this from our websites for your specific product or reach out to your Product's support team for assistance with installation if needed

Read the full incident report →

Major September 17, 2025

Issue with sending Marketing Campaigns to Clients

Detected by Pingoru
Sep 17, 2025, 08:53 PM UTC
Resolved
Sep 23, 2025, 04:52 PM UTC
Duration
5d 19h
Affected: Messaging
Timeline · 3 updates
  1. investigating Sep 17, 2025, 08:53 PM UTC

    We're currently experiencing an issue with our marketing system. Sending campaigns to your clients is temporarily unavailable. Our team is working hard to fix it as quickly as possible. Thank you for your patience.

  2. monitoring Sep 19, 2025, 08:34 PM UTC

    The issues with Marketing have been identified and a fix has been implemented. We are currently monitoring the issue

  3. resolved Sep 23, 2025, 04:52 PM UTC

    This incident has been resolved.

Read the full incident report →