DaySmart Outage History

DaySmart had 15 outages in the last 2 years totaling 2692h 23m of downtime — averaging 0.6 incidents per month.

There were 15 DaySmart outages since September 23, 2025 totaling 2692h 23m of downtime. Each is summarised below — incident details, duration, and resolution information.

Source: https://status.daysmart.com

Notice August 31, 2026

Service Interruption

Detected by Pingoru: Aug 31, 2026, 07:52 PM UTC
Resolved: Aug 31, 2026, 08:03 PM UTC
Duration: 11m

Affected: Web AppsDaySmart Salon, Pet, Body Art, Spa Mobile AppsDaySmart Remote Access Mobile App

Timeline · 2 updates

monitoring Aug 31, 2026, 07:52 PM UTC

Service Interruption: Some customers are currently experiencing issues accessing their DaySmart Pet accounts. Our engineering team is aware and actively investigating. You don't need to do anything on your end. Please refer to our Status Page for additional updates: https://status.daysmart.com/
resolved Aug 31, 2026, 08:03 PM UTC

Users are now able to log in normally and the incident is resolved. We are still looking into the root cause of the issues but reports of the issues with the system have stopped and everything appears within normal operating functions. If you continue to experience issues, please reach out to out support departments. We appreciate your patience as we looked into this issue and apologize for the inconvenience.

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Major August 13, 2026

Incoming Text Messaging Interruptions

Detected by Pingoru: Aug 13, 2026, 04:16 PM UTC
Resolved: Aug 14, 2026, 07:52 PM UTC
Duration: 1d 3h

Affected: Messaging

Timeline · 4 updates

investigating Aug 13, 2026, 04:16 PM UTC

Some customers are currently experiencing issues receiving incoming text messages. We're aware and actively investigating. You don't need to do anything on your end.
identified Aug 13, 2026, 04:50 PM UTC

We've identified the issue and a fix is underway. Live incoming messages should now be delivered, and we are working on delivering the backlog of impacted messages.
monitoring Aug 13, 2026, 10:33 PM UTC

All delayed messages have now been resent and should be delivered. We’ll continue monitoring closely to make sure everything keeps running smoothly.
resolved Aug 14, 2026, 07:52 PM UTC

The backlog has been fully processed, and all delayed messages have now been delivered. Real-time messaging remains stable and is working as expected. This incident is now resolved.

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Major June 16, 2026

Messaging Service not Sending Messages

Detected by Pingoru: Jun 16, 2026, 01:41 PM UTC
Resolved: Jul 08, 2026, 08:27 PM UTC
Duration: 22d 6h

Affected: Messaging

Timeline · 4 updates

investigating Jun 16, 2026, 01:41 PM UTC

We are currently investigating an issue that is affecting the Messaging Service for some accounts
identified Jun 16, 2026, 02:35 PM UTC

We have identified the issue and the cause of that in regards to the Messaging Service. We are working with our Messaging Partner to restore service to the affected accounts and will update here with further information as we move toward resolution. We apologize for the inconvenience.
identified Jun 22, 2026, 06:24 PM UTC

We are continuing to work with our messaging partner to restore the affected accounts. Some accounts have had Messaging Service restored and will start to see messages being delivered to clients. We appreciate your continued patience as we work on restoring service to all accounts affected
resolved Jul 08, 2026, 08:27 PM UTC

This issue has been resolved for the vast majority of accounts. We're still working to reach a small number of accounts that may still have trouble sending messages. If you're reading this and you're still running into issues, please reach out to us so we can help get things sorted for your account. You can contact us at [email protected] (Pet customers) or [email protected] (Spa, Salon, and Body Art customers), or start a chat from within your software. Thanks for your patience while we worked through this.

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Major June 9, 2026

Messaging Disruption

Detected by Pingoru: Jun 09, 2026, 05:25 PM UTC
Resolved: Jun 09, 2026, 05:42 PM UTC
Duration: 17m

Affected: Messaging

Timeline · 2 updates

identified Jun 09, 2026, 05:25 PM UTC

We are aware of a messaging issue that is effecting some accounts and have identified the issue. We are currently working with our Messaging partner to return service to those accounts.
resolved Jun 09, 2026, 05:42 PM UTC

We have corrected all accounts that may have experienced an issue with our Messaging partner and the Messaging Service should be working as intended. If you are still experiencing issues please reach out to our support team and they would be happy to look into those with you. Thank you for your patience and we apologize for the inconvenience.

Read the full incident report →

Critical May 11, 2026

Remote Access Login Issues

Detected by Pingoru: May 11, 2026, 01:34 PM UTC
Resolved: May 11, 2026, 03:29 PM UTC
Duration: 1h 55m

Affected: DaySmart Remote Access Mobile App

Timeline · 3 updates

investigating May 11, 2026, 01:34 PM UTC

We are currently aware of an issue that is affecting log in to the Remote Access app and website. We have reported this and are currently looking into the issue.
monitoring May 11, 2026, 02:06 PM UTC

The issues with login have been identified and appear to be resolved. We will continue to monitor for a time to ensure everything is working as intended and we do not receive any further reports.
resolved May 11, 2026, 03:29 PM UTC

We have not received any further reports of the incident at this time. Log in issues to Remote Access is resolved and should be functioning as normal. If you see any issues please reach out to our support team to investigate. Thank you for your patience and we apologize for the inconvenience.

Read the full incident report →

Critical April 21, 2026

Time Out Error Issues

Detected by Pingoru: Apr 21, 2026, 05:04 PM UTC
Resolved: Apr 21, 2026, 08:16 PM UTC
Duration: 3h 11m

Affected: Web AppsDaySmart Salon, Pet, Body Art, Spa Mobile Apps

Timeline · 6 updates

investigating Apr 21, 2026, 05:04 PM UTC

We are experiencing an issue affecting customer log ins to Cloud. Our team is actively investigating and working to restore access as quickly as possible.
investigating Apr 21, 2026, 05:07 PM UTC

We are continuing to investigate this issue.
monitoring Apr 21, 2026, 05:08 PM UTC

A fix has been implemented and we are monitoring the results.
identified Apr 21, 2026, 05:34 PM UTC

An intermittent login issue has been reported after an initial solution was implemented. Our team is actively working to fully restore access as quickly as possible.
monitoring Apr 21, 2026, 07:12 PM UTC

A fix has been implemented and we are monitoring the results.
resolved Apr 21, 2026, 08:16 PM UTC

This incident has been resolved.

Read the full incident report →

Minor April 9, 2026

Software Application Errors

Detected by Pingoru: Apr 09, 2026, 01:47 PM UTC
Resolved: Apr 09, 2026, 02:37 PM UTC
Duration: 49m

Affected: Web AppsDaySmart Salon, Pet, Body Art, Spa Mobile Apps

Timeline · 2 updates

identified Apr 09, 2026, 01:47 PM UTC

We have been receiving reports of Application Errors within the software. We are currently looking into this but in many cases logging out and back in, as well as clearing browser cache and cookies, has resolved the issue. We will continue to monitor and update here as needed and work on resolving the issue
resolved Apr 09, 2026, 02:37 PM UTC

The issue with receiving errors was identified and rolled back. The issue is resolved and the software should now function as normal. If you have any issues, please reach out to our support

Read the full incident report →

Critical January 9, 2026

Service Provider is Down - Software Support

Detected by Pingoru: Jan 09, 2026, 08:54 PM UTC
Resolved: Jan 09, 2026, 09:47 PM UTC
Duration: 53m

Affected: Phone Support

Timeline · 3 updates

investigating Jan 09, 2026, 08:54 PM UTC

Intercom, the tool used to contact our support team and access the Daysmart Support Help Center is currently experiencing an issue. At this time, customers may be unable to click the Intercom chat, submit support messages or view help documentation through the Daysmart in-app support widget. This may also impact the ability to reach our teams by phone as well. The Daysmart Salon, BodyArt, Spa and Pet platforms themselves remain operational. We will provide updates as more information becomes available and you can monitor the status of Intercom, by visiting their status page here: https://www.intercomstatus.com/
monitoring Jan 09, 2026, 08:58 PM UTC

Intercom has implemented a fix and are monitoring the recovery. We will update here once the impact has been deemed resolved. To visit Intercom's status page please visit https://www.intercomstatus.com/
resolved Jan 09, 2026, 09:47 PM UTC

Intercom has reported the issue is resolved and we have tested our inbound methods to reach our support teams. Everything appears to be in working order and the issue resolved

Read the full incident report →

Critical December 22, 2025

Cloud Login Issues

Detected by Pingoru: Dec 22, 2025, 06:28 PM UTC
Resolved: Dec 22, 2025, 07:09 PM UTC
Duration: 41m

Affected: Web Apps

Timeline · 2 updates

investigating Dec 22, 2025, 06:28 PM UTC

We are currently experiencing issues with the Cloud website and logging or directing to the site. When reaching the site you may see an error regarding an XML file. We are investigating the issue and will provide updates as we know more
resolved Dec 22, 2025, 07:09 PM UTC

The issues of Cloud site errors and not being able to log in are now resolved. If you are still experiencing issues logging in, please clear your cache and cookies for your browser.

Read the full incident report →

Minor November 20, 2025

Transactions are unable to be authorized or being automatically voided when using DaySmart Payments via CardConnect

Detected by Pingoru: Nov 20, 2025, 03:49 PM UTC
Resolved: Nov 20, 2025, 11:25 PM UTC
Duration: 7h 35m

Affected: CardConnect

Timeline · 4 updates

investigating Nov 20, 2025, 03:49 PM UTC

We are currently investigating an issue where merchants will receive an "Unable to authorize transaction" error during checkout and seeing transactions be auto voided within CardPointe when the transactions are made with a terminal. As a temporary workaround, transactions can be manually keyed in and will process properly.
identified Nov 20, 2025, 04:54 PM UTC

The issue has been identified and a fix is being implemented.
monitoring Nov 20, 2025, 11:13 PM UTC

A fix has been implemented and we are monitoring the results.
resolved Nov 20, 2025, 11:25 PM UTC

This incident has been resolved.

Read the full incident report →

Minor November 17, 2025

Remote Access Connection Issues

Detected by Pingoru: Nov 17, 2025, 06:21 PM UTC
Resolved: Dec 29, 2025, 06:09 PM UTC
Duration: 41d 23h

Affected: DaySmart Remote Access Mobile App

Timeline · 6 updates

investigating Nov 17, 2025, 06:21 PM UTC

We are currently investigating reports of connection issues and errors within Remote Access. This appears to be affecting the Web and Mobile App platforms
identified Nov 25, 2025, 04:24 PM UTC

Our teams have identified a potential fix for the log in and connection issues for Remote Access. They are currently working on this to release
monitoring Dec 16, 2025, 09:33 PM UTC

On Friday a fix was implemented that has seen error rates for the Remote Access service drop significantly. We are still monitoring to ensure no further issues with connection persist and errors remain low
investigating Dec 18, 2025, 02:26 PM UTC

We are currently experiencing issues with the Remote Access Service that are effecting log ins to the mobile apps and website. We are looking into the cause
monitoring Dec 18, 2025, 02:50 PM UTC

Remote Access usage appears to be returning to normal. Connections had stopped for a time but they have started connecting again. We are continuing to monitor for any further issues.
resolved Dec 29, 2025, 06:09 PM UTC

Remote Access connection errors and reports have returned to normal and expected performance after monitoring for some time. Please contact support for troubleshooting if you have any issues with your Remote Access service

Read the full incident report →

Critical November 13, 2025

Cloud Mobile and Web Login Issues

Detected by Pingoru: Nov 13, 2025, 09:38 PM UTC
Resolved: Nov 13, 2025, 10:12 PM UTC
Duration: 33m

Affected: Web AppsDaySmart Salon, Pet, Body Art, Spa Mobile Apps

Timeline · 3 updates

investigating Nov 13, 2025, 09:38 PM UTC

We are currently aware of an issue effecting logging in to the Cloud website and mobile app. We have reported this to our Product and Engineering teams and are working to identify the issue
identified Nov 13, 2025, 09:52 PM UTC

Our team has identified the issue and has initiated a roll back. We will continue to update as we see improvement as the rollback continues
resolved Nov 13, 2025, 10:12 PM UTC

Our teams have successfully completed a rollback and all services appear to be functioning normally

Read the full incident report →

Critical November 12, 2025

Cloud Mobile App and Browser Login Issues

Detected by Pingoru: Nov 12, 2025, 03:12 PM UTC
Resolved: Nov 12, 2025, 03:21 PM UTC
Duration: 9m

Affected: Web AppsDaySmart Salon, Pet, Body Art, Spa Mobile Apps

Timeline · 2 updates

identified Nov 12, 2025, 03:12 PM UTC

We are currently aware of an issues that is affecting log in to the Cloud Mobile App and Browser platform. Our Product and Engineering teams have identified the problem and are currently working on a roll back to a recent release that took place this morning
resolved Nov 12, 2025, 03:21 PM UTC

Our teams have successfully rolled back the recent release and all systems appear to have recovered at this time

Read the full incident report →

Critical October 20, 2025

AWS Service Outage

Detected by Pingoru: Oct 20, 2025, 02:44 PM UTC
Resolved: Oct 21, 2025, 03:22 PM UTC
Duration: 1d

Affected: DaySmart Salon, Pet, Body Art, Spa Mobile AppsMessaging

Timeline · 2 updates

monitoring Oct 20, 2025, 02:44 PM UTC

We are currently experiencing an outage due to a vendor issue with AWS. There is a major outage with their service that is affecting Daysmart. Users may experience issues with all platforms that include logging in, messaging and use of the mobile apps. We are closely monitoring a resolution from them as well as any other issues that may arise due to the issues.
resolved Oct 21, 2025, 03:22 PM UTC

AWS is reporting all services are back to normal. Based on monitoring, our services have also returned to normal that were effected by the incident.

Read the full incident report →

Major September 23, 2025

Some Users Experiencing Degraded Remote Access Functionality

Detected by Pingoru: Sep 23, 2025, 08:44 PM UTC
Resolved: Nov 07, 2025, 10:00 PM UTC
Duration: 45d 1h

Affected: Web AppsDaySmart Remote Access Mobile App

Timeline · 6 updates

investigating Sep 23, 2025, 08:44 PM UTC

There is currently an issue with Remote Access that does not allow some users to log in or navigate through the Remote Access web application or mobile apps
identified Sep 24, 2025, 02:23 PM UTC

The issues regarding Remote Access have been identified and a fix is being worked on. At this time users previously experiencing issues should be able to log in but they still may see some overall performance issues which are still being worked on to correct
identified Sep 24, 2025, 02:34 PM UTC

The issues regarding Remote Access have been identified and a fix is being worked on. At this time users previously experiencing issues should be able to log in but they still may see some overall performance issues which are still being worked on to correct
identified Oct 01, 2025, 01:36 PM UTC

We are continuing to work on a fix for this issue.
monitoring Oct 15, 2025, 04:17 PM UTC

Our teams have made some tuning adjustments to the Remote Access service and we have seen improved performance and stability. We are currently monitoring the systems and any further reports to ensure these changes resolve the reported issues
resolved Nov 07, 2025, 10:00 PM UTC

Our teams have done some tuning regarding the Remote Access service on our end as well as released a new update for our Desktop users that will change how Remote Access works from the software. You can download this from our websites for your specific product or reach out to your Product's support team for assistance with installation if needed

Read the full incident report →