Datto incident
[Datto Partner Portal] - Datto partner portal is not loading and gives a 504 Gateway Timeout error, and Recovery Launchpad is loading slowly
Resolved after 1 hour 12 minutes, affecting Login and Status Components, on November 7, 2026.
We are aware of a problem where the Datto partner portal is not loading sometimes and is giving a 504 Gateway Timeout error, and Recovery Launchpad is loading slowly. The Kaseya Engineering Team is aware of the issue and is investigating. If you need any assistance, please contact our support team for assistance through the Kaseya Support Portal. To receive notifications about future maintenance events and service updates, subscribe to the Kaseya Status Page.
Affected components
Update timeline
- investigating Nov 07, 2026, 03:46 AM UTC
We are aware of a problem where the Datto partner portal is not loading sometimes and is giving a 504 Gateway Timeout error, and Recovery Launchpad is loading slowly. The Kaseya Engineering Team is aware of the issue and is investigating. If you need any assistance, please contact our support team for assistance through the Kaseya Support Portal. To receive notifications about future maintenance events and service updates, subscribe to the Kaseya Status Page.
- resolved Nov 07, 2026, 04:58 AM UTC
This incident has been resolved.
Your product runs on more than Datto
Add the vendors you depend on and get one message when any of them reports trouble. Free for 3 vendors, no card.
Amazon Web Services