Datto incident
Autotask - Multiple Zones - Integrations attempting to utilize the API are unable to connect to Autotask
Ongoing since 09:36 PM UTC, affecting Limited Release and America East and 1 more.
A fix has been implemented and we are monitoring the results.
Affected components
Update timeline
- identified Nov 06, 2026, 09:36 PM UTC
We are aware of a problem where Integrations attempting to utilize the API are unable to connect to Autotask. The error received is an "Internal Server Error" with the message "The server encountered an internal error or misconfiguration and was unable to complete your request" The Kaseya Engineering Team have identified the issue and are working on a fix. If you need any assistance, please contact our support team for assistance through the Kaseya Support Portal. To receive notifications about future maintenance events and service updates, subscribe to the Kaseya Status Page.
- monitoring Nov 06, 2026, 10:29 PM UTC
A fix has been implemented and we are monitoring the results.
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