Datto incident
Datto RMM - v15.2.0 - Interruption Syncing Devices to Autotask Configuration Items
Resolved after 6 minutes, affecting Pinotage (EU1) and Zinfandel (US West) and 1 more, on November 6, 2026.
We are aware of a problem where automated syncing of devices from Datto RMM to Autotask PSA configuration items is interrupted following the Datto RMM v15.2.0 update. Please note that this issue is isolated to device synchronization; Site to Company mapping is unaffected and remains functional. As a result of this interruption, newly onboarded devices, as well as recent updates or deletions to existing devices in Datto RMM, may not automatically sync to Autotask. The Kaseya Engineering Team has identified the root cause and we are working to restore device sync functionality. We will provide another update as soon as more information becomes available. We apologize for any disruption this may cause to your workflow. If you need any assistance, please contact our support team for assistance through the Kaseya Support Portal. To receive notifications about future maintenance events and service updates, subscribe to the Kaseya Status Page.
Affected components
Update timeline
- identified Nov 06, 2026, 04:48 PM UTC
We are aware of a problem where automated syncing of devices from Datto RMM to Autotask PSA configuration items is interrupted following the Datto RMM v15.2.0 update. Please note that this issue is isolated to device synchronization; Site to Company mapping is unaffected and remains functional. As a result of this interruption, newly onboarded devices, as well as recent updates or deletions to existing devices in Datto RMM, may not automatically sync to Autotask. The Kaseya Engineering Team has identified the root cause and we are working to restore device sync functionality. We will provide another update as soon as more information becomes available. We apologize for any disruption this may cause to your workflow. If you need any assistance, please contact our support team for assistance through the Kaseya Support Portal. To receive notifications about future maintenance events and service updates, subscribe to the Kaseya Status Page.
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