Ongoing since 08:07 PM UTC.
Our vendor has identified and is in the process of implementing a fix - recovery to normal operations is expected to begin rolling out shortly
Update timeline
- investigating Nov 04, 2026, 08:07 PM UTC
We are currently experiencing an issue impacting KaseyaAssist within our direct product portals. As a workaround, customers can continue to engage with Kaseya Support through helpdesk.kaseya.com for support inquiries and billing assistance. Our vendor is actively investigating the issue and working to restore service as quickly as possible. We apologize for any inconvenience and will provide updates as they become available.
- identified Nov 04, 2026, 09:31 PM UTC
Our vendor has identified and is in the process of implementing a fix - recovery to normal operations is expected to begin rolling out shortly
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