Datto incident
BMS - US - Multiple Customers Experiencing Resource Unavailable / Record Not Found Errors Across Modules
Ongoing since 12:26 PM UTC, affecting US.
We are aware of a problem where Multiple customers in the BMS US region are reporting issues accessing various modules, including Service Desk, CRM, and Admin (Support Users). The Kaseya Engineering Team is actively investigating. If you need any assistance, please contact our support team for assistance through the Kaseya Support Portal. To receive notifications about future maintenance events and service updates, subscribe to the Kaseya Status Page.
Affected components
Update timeline
- investigating Nov 04, 2026, 12:26 PM UTC
We are aware of a problem where Multiple customers in the BMS US region are reporting issues accessing various modules, including Service Desk, CRM, and Admin (Support Users). The Kaseya Engineering Team is actively investigating. If you need any assistance, please contact our support team for assistance through the Kaseya Support Portal. To receive notifications about future maintenance events and service updates, subscribe to the Kaseya Status Page.
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