Datto incident
Datto RMM - Version 15.2.0 (Pinotage, Syrah, Zinfandel, Concord) - Autotask Integration Device Sync Delays
Ongoing since 04:49 PM UTC, affecting Pinotage (EU1) and Zinfandel (US West) and 1 more.
We are aware of a problem where Device Syncs for the Autotask integration on platforms upgraded to version 15.2.0 of Datto RMM are experiencing delays. This issue affects new and existing devices from syncing their data into Autotask, so changes in Datto RMM will not immediately be reflected in Autotask. The Kaseya Engineering Team have identified the issue are are working on a fix. If you need any assistance, please contact our support team for assistance through the Kaseya Support Portal. To receive notifications about future maintenance events and service updates, subscribe to the Kaseya Status Page.
Affected components
Update timeline
- identified Nov 06, 2026, 04:49 PM UTC
We are aware of a problem where Device Syncs for the Autotask integration on platforms upgraded to version 15.2.0 of Datto RMM are experiencing delays. This issue affects new and existing devices from syncing their data into Autotask, so changes in Datto RMM will not immediately be reflected in Autotask. The Kaseya Engineering Team have identified the issue are are working on a fix. If you need any assistance, please contact our support team for assistance through the Kaseya Support Portal. To receive notifications about future maintenance events and service updates, subscribe to the Kaseya Status Page.
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