Datto incident

RocketCyber - Unable to switch Organizations

Datto is currently experiencing a minor incident affecting EU and US, which began 13h ago. The vendor's full update timeline is below.

Started
Sep 22, 2026, 07:51 PM UTC
Resolved
Ongoing
Duration
● 12h 35m
Detected by Pingoru
Sep 22, 2026, 07:51 PM UTC

Affected components

EUUS

Update timeline

  1. investigating Sep 22, 2026, 07:51 PM UTC

    We are aware of a problem where RocketCyber users, who attempt to switch Organizations are encountering the following error, preventing users from being able to switch Organizations: Access Blocked [Organization name] does not have SSO enabled for this KaseyaOne Tenant To access this account, login directly at https://app.rocketcyber.com(US) or https://eu.rocketcyber.com(EU) RocketCyber's monitoring capabilities are unaffected and will continue to gather and send data to the RocketCyber platform. The Kaseya R&D Team is currently investigating and we will provide an update as soon as we have more information.

  2. monitoring Sep 22, 2026, 11:47 PM UTC

    A fix has been implemented and we are monitoring the results.