Databox had 34 outages in the last 2 years totaling 1218h 9m of downtime — averaging 1.4 incidents per month.
There were 34 Databox outages since June 11, 2024 totaling 1218h 9m of downtime. Each is summarised below — incident details, duration, and resolution information.
We experienced a service disruption affecting the Databox app. Due to technical issues, our web app was unavailable on Wednesday, May 13, from 02:00 to 06:38 CET (Tuesday, May 12, from 8:00 PM to 12:38 AM EST). All services have since been restored and are operating normally.
We experienced a service disruption affecting the Databox app. During this incident, the application was unavailable, resulting in an outage across all services. The Databox app was inaccessible during the following period: Tuesday, 13:58–14:06 CET (08:58–09:06 EST) All services have since been restored and are operating normally.
We are currently investigating an issue affecting outgoing emails. This includes scheduled notifications, password reset emails, and user invitation emails. Our team is actively working on a fix and this is our top priority. We will provide updates as the situation develops. We apologise for the inconvenience.
The issue affecting outgoing emails has been resolved. Scheduled notifications, password reset emails, and user invitation emails are sending normally. We will continue monitoring.
We are currently experiencing issues with Google Analytics 4 rate limits. As a result, the most recent data might be missing for these metrics, changing date ranges might not load the values, and issues can be present when editing reports with Google Analytics 4 metrics. We are actively working on resolving the issue and will provide updates as soon as possible.
The issue causing Google Analytics 4 rate limit errors has been resolved, and metric syncing has been re-established. We are continuing to monitor the situation to ensure ongoing syncing stability.
We are continuing to monitor for any further issues.
We’re seeing renewed Google Analytics 4 rate limit errors, and metric syncing has been temporarily disabled as a result. Our team is actively working on the issue and will provide updates as soon as possible.
Metric syncing has been re-enabled after being temporarily paused due to renewed Google Analytics 4 rate limit errors. We’ve implemented mitigations and are actively monitoring the situation to ensure continued stability. We’ll share further updates if anything changes.
Metric syncing is fully operational. The earlier Google Analytics 4 rate limit errors have been mitigated, and the issue is now resolved. Thank you for your patience and understanding on the matter. If you have any questions, please reach out to our Support services via chat or [email protected].
We are experiencing issues with performing scheduled syncs for metrics within Databox. This means that your most recent data may not be visible in Databox. The so-called on-demand syncs, which entail syncing data when you are creating or editing metrics, changing date ranges, etc., are not impacted. We are working on the matter and will share updates here soon.
The issue has been resolved. Scheduled syncs are now being performed as expected again. Thank you for your patience and understanding. If you have any questions, please reach out to our Support services via chat or [email protected].
We are experiencing a high volume of failed syncs for Reddit Ads metrics. It appears the behaviour originates from the API provider. As a result, the most recent data might be missing for these metrics, changing date ranges might not load the values for the new date range and issues can be present when editing reports with Reddit Ads metrics. We are keeping an eye on the Reddit Ads API and will share updates as soon as they become available.
The issue has been resolved. The Reddit Ads metrics are now syncing normally again. If you have any questions for us, please reach out to our Support services via chat or [email protected].
We are aware of a reported outage impacting our upstream provider, AWS. Because our service runs on AWS we are closely monitoring for any impact. - Our service is operational and we have no confirmed impact at this time. - We are keeping watch on AWS status updates and our own systems for any signs of degraded performance or instability. We will update this page as soon as we have more information or if our service status changes.
AWS has resolved the reported outage. Our monitoring confirms that all systems are stable and operating normally. We’ll continue to keep an eye on performance, but no further impact is expected at this time.
On Saturday, October 18, an issue occurred that prevented new data from being written to the warehouse. This caused dataset metric preparation processes to stop temporarily. Issues occurred between 2.30 AM EDT and 11:15 AM EDT (8.30 AM CET and 5.15 PM CET). Thank you for your patience and understanding. If you have any questions, please reach out to our Support services via chat or [email protected].
We are currently experiencing issues with Xero integration, where we’re receiving 'Access denied' errors from Xero API. Impact on our users: - All syncs for Xero metrics are failing, so data is not updating for any Xero data sources. - New Xero data source cannot be connected. We'll be reaching out to Xero to address the matter. All updates on the matter will be shared here.
Xero has resolved the issue on their end. The connections for the Xero data sources will be re-established in the following hours and then data will start syncing again. We're currently monitoring the Xero connections.
After monitoring the Xero integrations for a while, we can confirm that the issue is resolved. The Xero data sources are now connected, new Xero connections can be added and data is syncing normally for Xero metrics. Thank you for your patience and understanding on the matter. If you have any questions, please reach out to our Support services via chat or [email protected].
Today, September 10th, 2025, we are releasing a new feature named Advanced Filtering. The release also includes migrating all Databox accounts to the new way of filtering data in Databox. This migration is taking longer than expected, so please note that certain temporary issues may appear in the app until the migration is fully completed: - Filtering may not be available during migration. - Users may experience slow or extended loading times - no data loading. Additionally, you may also experience the following filtering related issues: - Functionalities using breakdown by dimensions (e.g., Databoards, Reports, Data calculations, etc.) may show incorrect or missing values. - Certain datasets or spaces might not migrate properly and could temporarily appear empty or broken. - Missing historical values. - The web app might appear slower than usual. We are working hard at completing the migration as soon as possible. We will keep you posted on the progress.
The release and migration are now complete. All related issues have been resolved and should no longer occur. If you have any questions for us, please reach out to our Support services via chat or [email protected].
We are currently experiencing issues with Datasets in the Databox app. At the moment, creating new datasets is not possible, and editing existing ones may also be affected. Our team is actively working on a solution, and we will provide updates as soon as possible.
The issue has been resolved. The datasets feature now works as expected. Thank you for your patience and understanding on the matter. If you have any questions, please reach out to our Support services via chat or [email protected].
We are experienceing a larger issue - Databox analytics app currently cannot be accessed. We are looking into the matter and will share updates soon.
App is operational and accessible. We are taking steps to prevent similar occurrences in the future. Thank you for your patience and understanding. If you have any questions, please reach out to our Support services via chat or [email protected].
We have identified an issue where all newly connected Google Sheets files end up in a status with error ‘Setup Incomplete’. Metrics cannot be created for these sources. Previously connected Google Sheets work as expected and metrics can be created and edited for those. We’re investigating the behaviour and will share updates soon.
Issue resolved. For the Google Sheets data sources in ‘Setup Incomplete’ status: simply click on ‘Complete setup’ to finish the connection process. Thank you for your patience and understanding. If you have any questions, please reach out to our Support services via chat or [email protected].
We are currently experiencing a delay in receiving data from the Google Search Console API. As of now, no new data has been reported since June 3rd. This issue appears to be on the side of the API provider (Google Search Console), and we are monitoring the situation closely. We will share further updates as soon as we receive more information or the API resumes normal data flow. Thank you for your patience and understanding. If you have any questions, please reach out to our Support services via chat or [email protected].
Due to an issue with Google’s API provider (see incident details at https://status.cloud.google.com/incidents/ow5i3PPK96RduMcb1SsW), we experienced failures in syncing data for custom metrics using the native BigQuery integration. This also caused delays in syncing custom metrics across other native SQL integrations. The issue associated with SQL integrations occurred between approximately 2:00 PM and 4:45 PM EDT (8:00 PM–10:45 PM CET). We are still seeing certain delays with receiving data from Google’s API provider.
Google has resolved the issue, and data is once again accessible via the API. Please note that the incident affected multiple Google Cloud products—not just Google Search Console. However, some data from the affected period (June 3rd–June 13th) may still be missing from the API. As a result, you might notice gaps or missing data in Databox for those dates. If you have any questions, feel free to contact our Support team via in-app chat or at [email protected].
We were experiencing issues with on-demand syncs today, May 8th, between 12.20PM and 1.40PM EDT (6.20PM and 7.40PM CET). During this time, issues might have occured with creating or editing custom metrics and reports in general, with loading data after changing data ranges in the app, with loading data when accessing Advanced settings. The issue is now resolved. Thank you for your patience and understanding on the matter. If you have any questions, please reach out to our Support services via chat or [email protected].
We are currently experiencing issues with data calculations in the Databox app. At the moment, creating new calculated metrics is not possible, and editing existing ones may also be affected. Our team is actively working on a solution, and we will provide updates as soon as possible. Thank you for your patience!
The issue has been resolved. The calculated metrics feature now works as expected. Thank you for your patience and understanding on the matter. If you have any questions, please reach out to our Support services via chat or [email protected].
We have identified an increase of the 'Temporary Api Limit' error messages on the Google Analytics 4 metrics in Databox. Since we found no issues in the Databox app and the error messages are the result of actual API responses, we've concluded the behaviour is most likely caused by an issue on the side of GA4. This is further supported by error messages noticed in GA4 accounts that we are using. We will continue to monitor the situation. If you have any questions, please reach out to our Support services via chat or [email protected].
The majority of the 'Temporary Api Limit' error messages have subsided. We have identified that this behaviour first appeared for many GA4 metrics on March 25, between roughly 2 PM EDT and 3.30 PM EDT (7 PM CET - 8.30 PM CET). Today, on March 26, the behaviour was present roughly between 12.20 PM EDT and 2.15 PM EDT (5.20 PM CET - 7.15PM CET). We're monitoring the situation in case the behaviour re-occurs.
The behaviour has fully subsided.
We experienced issues with one of our databases today, March 19, between 2.50 AM EDT and 3.15 AM EDT (7.50 AM CET and 8.15 AM CET). During this time, metric preparation (creating and editing metrics in Metric builder, using metrics on boards and in reports) and connecting of data sources was unavailable. The issue has been permanently resolved. Thank you for your patience and understanding on the matter. If you have any questions, please reach out to our Support services via chat or [email protected].
We were experienceing issues with connecting data sources (due to issues with Connect API and HAProxy) in the period between 3.00 PM EDT, March 14 and 5.00 AM EDT, March 15 (8.00 PM CET on March 14 and 10.00 AM CET on March 15). This has been resolved. Thank you for your patience and understanding on the matter. If you have any questions, please reach out to our Support services via chat or [email protected].
We were experiencing issues with data loading today between 7:05 - 7:34 PM CET (1:05 - 1:34 PM EDT), where all on-demand syncs were temporarily stalled. This lead to issues with previewing data in the Metric builder, with creating new custom metrics and with reviewing data in Advances settings of the metrics. As a result of the issue, our system is now experiencing a higher-than-usual load as we work through the backlog of syncs. While everything works as expected now, users might still notice behaviour such as slower load times. This will subside soon. Thank you for your patience and understanding on the matter. If you have any questions, please reach out to our Support services via chat or [email protected].
Earlier today the Databox app was inaccessible for 8 minutes, between 7.08 AM EDT - 7.16 AM EDT (1.08 PM CET - 1.16 PM CET). The issue has been resolved. The behavior resulted from communication issues between HAProxy and the backend servers. We're looking into preventing any such behaviour in the future. Thank you for your patience and understanding on the matter. If you have any questions, please reach out to our Support services via chat or [email protected].
Facebook API is currently experiencing issues with missing conversion actions. Metrics relating to those actions may show a value of 0 in Databox. We are actively working on resolving this. We appreciate your patience and understanding. If you have any questions or if you experience any issues, please reach out to our Support team via chat or at [email protected].
We are continuing to investigate this issue.
We are continuing to investigate this issue.
The issue has been resolved. Conversion actions data is available now on all Databoards. Thank you for your patience and understanding on the matter. If you have any questions, please reach out to our Support services via chat or [email protected].
We’re experiencing issues, where data is temporarily not displayed on certain blocks on Databoards. Data is in fact available and can be restored by making changes on the affected block (changing date ranges, etc.). Data also re-appears on blocks on its own after several hours. The issue is very random at this point. We are working on the matter and will share updates soon.
The issue has been resolved. Data is available on all blocks on Databoards. If it should still be missing on any of the blocks, reloading the app will restore the data. Thank you for your patience and understanding on the matter. If you have any questions, please reach out to our Support services via chat or [email protected].
We were experiencing issues with write operations in one of our data warehouses between 7.00 PM on January 2 and 2.00 AM on January 3 EDT (1.00 AM and 8.00 AM on January 3 CET). During this time, issues appeared for certain users with functions such as executing scheduled syncs, creating new metrics, previewing data in the metric builder, purging data. This has been resolved. If you should still experience any irregular behaviour, please reach out to our Support services.