Databox incident

Issues with datasets metrics preparation on Oct 18

Notice Resolved View vendor source →

Databox experienced a notice incident on October 19, 2025 affecting Data & Sync Platform, lasting —. The incident has been resolved; the full update timeline is below.

Started
Oct 19, 2025, 06:49 PM UTC
Resolved
Oct 19, 2025, 06:49 PM UTC
Duration
—
Detected by Pingoru
Oct 19, 2025, 06:49 PM UTC

Affected components

Data & Sync Platform

Update timeline

  1. resolved Oct 19, 2025, 06:49 PM UTC

    On Saturday, October 18, an issue occurred that prevented new data from being written to the warehouse. This caused dataset metric preparation processes to stop temporarily. Issues occurred between 2.30 AM EDT and 11:15 AM EDT (8.30 AM CET and 5.15 PM CET). Thank you for your patience and understanding. If you have any questions, please reach out to our Support services via chat or [email protected].