Databox Outage History

Databox is up right now

Pingoru has recorded 48 incidents for Databox: 10 in the last 12 months and 1 in the last 90 days.

Source: status.databox.com

48incidents recorded
10last 12 months
1last 90 days
3 daystypical duration
Incidents per month
012AprMayJunJulAugSepOct0
Share of hours with an open incident, any severity
0%50%100%AprMayJunJulAugSepOct0%
Pingoru began tracking Databox in April 2026, so earlier months are not shown. Hover a bar for its value.
Show as a table
MonthIncidentsHours with an open incident
April 202600 of 720 (0%)
May 202615 of 744 (1%)
June 202611 of 720 (0%)
July 202612 of 744 (0%)
August 2026173 of 744 (10%)
September 202600 of 720 (0%)
October 202600 of 575 (0%)

Incidents, newest first

Notice February 6, 2025 Facebook API is currently experiencing issues with missing conversion actions. Metrics relating to those actions may show the value of 0 in Databox. 14h 26m 3rd-party API Data providers

Started Feb 06, 2025, 06:07 PM UTC· resolved Feb 07, 2025, 08:34 AM UTC

  1. investigating Feb 06, 2025, 06:07 PM UTC

    Facebook API is currently experiencing issues with missing conversion actions. Metrics relating to those actions may show a value of 0 in Databox. We are actively working on resolving this. We appreciate your patience and understanding. If you have any questions or if you experience any issues, please reach out to our Support team via chat or at [email protected].

  2. investigating Feb 06, 2025, 06:09 PM UTC

    We are continuing to investigate this issue.

  3. investigating Feb 06, 2025, 06:28 PM UTC

    We are continuing to investigate this issue.

  4. resolved Feb 07, 2025, 08:34 AM UTC

    The issue has been resolved. Conversion actions data is available now on all Databoards. Thank you for your patience and understanding on the matter. If you have any questions, please reach out to our Support services via chat or [email protected].

Read the full incident report →

Minor January 16, 2025 Data disappearing from individual blocks on Databoards 8h 24m Databox Web Application

Started Jan 16, 2025, 07:50 AM UTC· resolved Jan 16, 2025, 04:14 PM UTC

  1. investigating Jan 16, 2025, 07:50 AM UTC

    We’re experiencing issues, where data is temporarily not displayed on certain blocks on Databoards. Data is in fact available and can be restored by making changes on the affected block (changing date ranges, etc.). Data also re-appears on blocks on its own after several hours. The issue is very random at this point. We are working on the matter and will share updates soon.

  2. resolved Jan 16, 2025, 04:14 PM UTC

    The issue has been resolved. Data is available on all blocks on Databoards. If it should still be missing on any of the blocks, reloading the app will restore the data. Thank you for your patience and understanding on the matter. If you have any questions, please reach out to our Support services via chat or [email protected].

Read the full incident report →

Notice January 3, 2025 Warehouse issues – Data & Sync Platform

Started Jan 03, 2025, 08:06 AM UTC· resolved Jan 03, 2025, 08:06 AM UTC

  1. resolved Jan 03, 2025, 08:06 AM UTC

    We were experiencing issues with write operations in one of our data warehouses between 7.00 PM on January 2 and 2.00 AM on January 3 EDT (1.00 AM and 8.00 AM on January 3 CET). During this time, issues appeared for certain users with functions such as executing scheduled syncs, creating new metrics, previewing data in the metric builder, purging data. This has been resolved. If you should still experience any irregular behaviour, please reach out to our Support services.

Read the full incident report →

Minor December 4, 2024 Degraded performance on platform 38m Data & Sync Platform

Started Dec 04, 2024, 03:50 PM UTC· resolved Dec 04, 2024, 04:28 PM UTC

  1. investigating Dec 04, 2024, 03:50 PM UTC

    We’re currently experiencing issues on platform. Preliminary investigation indicates infrastructure problems on data platform. Performance of the app is degraded - this means that data syncing, using Metric builder, changing date ranges and other data/metric related actions in the app are affected and will not be performed as expected. We're investigating the issue and will share update soon.

  2. resolved Dec 04, 2024, 04:28 PM UTC

    Issues have been resolved. Metrics in app are now fully responsive again. If you should still experience any irregular behaviour, please reach out to our Support services.

Read the full incident report →

Notice November 22, 2024 Issues with metrics setup and with using metric builder 20h 35m Data & Sync Platform

Started Nov 22, 2024, 03:50 AM UTC· resolved Nov 23, 2024, 12:25 AM UTC

  1. resolved Nov 22, 2024, 08:21 AM UTC

    We experienced an issue with metric preparation processes today, November 22, between 4:50 AM - 7:25 AM CET (10.30 PM Nov 21 - 1.25 AM Nov 22 EDT). During this time issues occured with setting up metrics and using the metric builder. Issue has been resolved and steps were taken to prevent similar behaviour in the future.

Read the full incident report →

Notice November 21, 2024 Syncing on pause for Microsoft Ads metrics as the integration is being updated 6h 39m Data & Sync Platform

Started Nov 21, 2024, 11:29 AM UTC· resolved Nov 21, 2024, 06:08 PM UTC

  1. investigating Nov 21, 2024, 11:29 AM UTC

    We are in the process of releasing an updated version of the Microsoft Ads integration. For the purposes of the release, the syncing has been paused for all Microsoft Ads metrics. We expect to be able to resume syncing in 4 to 5 hours. Updates to follow.

  2. monitoring Nov 21, 2024, 11:30 AM UTC

    First migration steps for Microsoft Ads metrics initiated.

  3. resolved Nov 21, 2024, 06:08 PM UTC

    Microsoft Ads metrics are now syncing as expected again.

Read the full incident report →