Databox experienced a minor incident on November 6, 2025 affecting Data & Sync Platform, lasting 1h 29m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Nov 06, 2025, 12:35 PM UTC
We are experiencing issues with performing scheduled syncs for metrics within Databox. This means that your most recent data may not be visible in Databox. The so-called on-demand syncs, which entail syncing data when you are creating or editing metrics, changing date ranges, etc., are not impacted. We are working on the matter and will share updates here soon.
- resolved Nov 06, 2025, 02:05 PM UTC
The issue has been resolved. Scheduled syncs are now being performed as expected again. Thank you for your patience and understanding. If you have any questions, please reach out to our Support services via chat or [email protected].