Databox incident

Syncing issues with Google Analytics 4

Minor Resolved View vendor source →
Started
Feb 03, 2026, 12:13 PM UTC
Resolved
Mar 04, 2026, 09:53 AM UTC
Duration
28d 21h
Detected by Pingoru
Feb 03, 2026, 12:13 PM UTC

Affected components

3rd-party API Data providers

Update timeline

  1. investigating Feb 03, 2026, 12:13 PM UTC

    We are currently experiencing issues with Google Analytics 4 rate limits. As a result, the most recent data might be missing for these metrics, changing date ranges might not load the values, and issues can be present when editing reports with Google Analytics 4 metrics. We are actively working on resolving the issue and will provide updates as soon as possible.

  2. monitoring Feb 03, 2026, 01:50 PM UTC

    The issue causing Google Analytics 4 rate limit errors has been resolved, and metric syncing has been re-established. We are continuing to monitor the situation to ensure ongoing syncing stability.

  3. monitoring Feb 04, 2026, 09:45 AM UTC

    We are continuing to monitor for any further issues.

  4. investigating Feb 04, 2026, 09:53 AM UTC

    We’re seeing renewed Google Analytics 4 rate limit errors, and metric syncing has been temporarily disabled as a result. Our team is actively working on the issue and will provide updates as soon as possible.

  5. monitoring Feb 04, 2026, 12:15 PM UTC

    Metric syncing has been re-enabled after being temporarily paused due to renewed Google Analytics 4 rate limit errors. We’ve implemented mitigations and are actively monitoring the situation to ensure continued stability. We’ll share further updates if anything changes.

  6. resolved Mar 04, 2026, 09:53 AM UTC

    Metric syncing is fully operational. The earlier Google Analytics 4 rate limit errors have been mitigated, and the issue is now resolved. Thank you for your patience and understanding on the matter. If you have any questions, please reach out to our Support services via chat or [email protected].

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