Databox incident

Issues with syncing metrics for Reddit Ads data sources

Minor Resolved View vendor source →

Databox experienced a minor incident on November 5, 2025 affecting 3rd-party API Data providers, lasting 54m. The incident has been resolved; the full update timeline is below.

Started
Nov 05, 2025, 01:24 PM UTC
Resolved
Nov 05, 2025, 02:18 PM UTC
Duration
54m
Detected by Pingoru
Nov 05, 2025, 01:24 PM UTC

Affected components

3rd-party API Data providers

Update timeline

  1. investigating Nov 05, 2025, 01:24 PM UTC

    We are experiencing a high volume of failed syncs for Reddit Ads metrics. It appears the behaviour originates from the API provider. As a result, the most recent data might be missing for these metrics, changing date ranges might not load the values for the new date range and issues can be present when editing reports with Reddit Ads metrics. We are keeping an eye on the Reddit Ads API and will share updates as soon as they become available.

  2. resolved Nov 05, 2025, 02:18 PM UTC

    The issue has been resolved. The Reddit Ads metrics are now syncing normally again. If you have any questions for us, please reach out to our Support services via chat or [email protected].