Databox experienced a critical incident on March 6, 2026 affecting 3rd-party API Data providers, lasting 5h 56m. The incident has been resolved; the full update timeline is below.
Affected components
3rd-party API Data providers
Update timeline
- investigating Mar 06, 2026, 11:14 AM UTC
We are currently investigating an issue affecting outgoing emails. This includes scheduled notifications, password reset emails, and user invitation emails. Our team is actively working on a fix and this is our top priority. We will provide updates as the situation develops. We apologise for the inconvenience.
- resolved Mar 06, 2026, 05:10 PM UTC
The issue affecting outgoing emails has been resolved. Scheduled notifications, password reset emails, and user invitation emails are sending normally. We will continue monitoring.