Databox incident

Google Sheets connection process ends with error Setup Incomplete

Databox experienced a minor incident on June 24, 2025 affecting Data & Sync Platform, lasting 23m. The incident has been resolved; the full update timeline is below.

Started: Jun 24, 2025, 08:31 PM UTC
Resolved: Jun 24, 2025, 08:54 PM UTC
Duration: 23m
Detected by Pingoru: Jun 24, 2025, 08:31 PM UTC

Affected components

Data & Sync Platform

Update timeline

investigating Jun 24, 2025, 08:31 PM UTC

We have identified an issue where all newly connected Google Sheets files end up in a status with error ‘Setup Incomplete’. Metrics cannot be created for these sources. Previously connected Google Sheets work as expected and metrics can be created and edited for those. We’re investigating the behaviour and will share updates soon.
resolved Jun 24, 2025, 08:54 PM UTC

Issue resolved. For the Google Sheets data sources in ‘Setup Incomplete’ status: simply click on ‘Complete setup’ to finish the connection process. Thank you for your patience and understanding. If you have any questions, please reach out to our Support services via chat or [email protected].