Cybersource experienced a minor incident on October 10, 2026 affecting Chase Paymentech Solutions and FDC Compass and 1 more component, lasting 3d 5h. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Oct 10, 2026, 05:13 AM UTC
Cybersource is aware of an issue that is currently affecting multiple gateway transaction processing. We are investigating the cause and working urgently to resolve the issue. Impact: Users may experience payment processing error messages. Next Update: Within 60 minutes We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated. Please do not hesitate to contact the Cybersource support team if you have any questions or concerns. Cybersource Support Center Incident #: INC27195744
- investigating Oct 10, 2026, 05:26 AM UTC
We are investigating an issue impacting a subset of Cybersource Enterprise authorization transactions. We are closely monitoring the environment and working to identify the underlying cause. We will provide additional updates as more information becomes available. Impact: Clients may experience intermittent transaction timeouts, processing delays, or authorization failures. Start Time: 10 Oct 2026, 04:26 GMT Next Update: Within 60 minutes We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated. Please do not hesitate to contact the Cybersource support team if you have any questions or concerns. Cybersource Support Center Incident #: INC27195744
- investigating Oct 10, 2026, 05:46 AM UTC
We continue investigating an issue impacting a subset of Cybersource Enterprise authorization transactions. Impact: Users may experience payment processing error messages. Next Update: Within 60 minutes We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated. Please do not hesitate to contact the Cybersource support team if you have any questions or concerns. Cybersource Support Center Incident #: INC27195744
- monitoring Oct 10, 2026, 06:00 AM UTC
The issue has been mitigated and we are monitoring closely to ensure the issue is resolved. Impact: The issue has been mitigated and customers are now able to use impacted services as expected. Reported Start Time: 10 Oct 2026, 04:26 GMT Next Update: As current status changes. Please do not hesitate to contact the Cybersource support team if you have any questions or concerns. Cybersource Support Center Incident #: INC27195744
- resolved Oct 13, 2026, 10:40 AM UTC
The issue which affected multiple payment gateway processing services has now been fully resolved. Cybersource is conducting an internal review of the events to mitigate future occurrences. Reported Start Time: 10 October 2026, 05:26 GMT Reported End Time: 10 October 2026, 06:38 GMT Impact: Customers are now able to use the impacted payment gateway processing services as normal. Next Update: No further updates, issue resolved. Please do not hesitate to contact the Cybersource support team if you have any questions or concerns. Cybersource Support Center Incident #: INC27195744
- postmortem Oct 13, 2026, 01:50 PM UTC
Clients and merchants can access the Post Incident Report with their Support Center login credentials at the following link. [Post Incident Report](https://support.visaacceptance.com/knowledgebase/Knowledgearticle/?code=KA-12148)