Cybersource experienced a minor incident on October 1, 2026 affecting Account Updater, lasting 18h 57m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Oct 01, 2026, 11:39 PM UTC
Cybersource is aware of an issue that is currently affecting Account Updater services. We are investigating the cause and working urgently to resolve the issue. Impact: Users may experience performance issues when using the Account Updater service. Reported Start Time: 10:09 AM GMT on September 30, 2026 Next Update: Within 60 minutes We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated. Please do not hesitate to contact the Cybersource support team if you have any questions or concerns. Cybersource Support Center Incident #: EPS-43860
- identified Oct 02, 2026, 12:20 AM UTC
We have identified the issue affecting Account Updater services and are working urgently to implement mitigation measures. We appreciate your patience and understanding as we work toward resolution. Impact: Users may experience performance issues when using the Account Updater service. Reported Start Time: 10:09 AM GMT on September 30, 2026 Next Update: Within 60 minutes We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated. Please do not hesitate to contact the Cybersource support team if you have any questions or concerns. Cybersource Support Center Incident #: INC27136013 & EPS-43860
- identified Oct 02, 2026, 01:03 AM UTC
We have identified the issue affecting Account Updater services and are working urgently to implement mitigation measures. We appreciate your patience and understanding as we work toward resolution. Impact: Users may experience performance issues when using the Account Updater service. Reported Start Time: 10:09 AM GMT on September 30, 2026 Next Update: As current status changes We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated. Please do not hesitate to contact the Cybersource support team if you have any questions or concerns. Cybersource Support Center Incident #: INC27136013 & EPS-43860
- monitoring Oct 02, 2026, 01:34 AM UTC
The issue affecting Account Updater services is mitigated. We are monitoring closely to ensure the issue is resolved. Impact: The issue has been mitigated and customers are now able to use Account Updater services as normal. Reported Start Time: 10:09 AM GMT on September 30, 2026 Reported End Time: 00:46 GMT on October 02, 2026 Next Update: As current status changes. Please do not hesitate to contact the Cybersource support team if you have any questions or concerns. Cybersource Support Center Incident #: INC27136013 & EPS-43860
- resolved Oct 02, 2026, 06:37 PM UTC
The issue affecting Account Updater services has been resolved. Cybersource is conducting an internal review of the events to mitigate future occurrences Reported Start Time: 10:09 AM GMT on September 30, 2026 Reported End Time: 00:46 GMT on October 02, 2026 Impact: Customers are able to use Account Updater services as normal. Next Update: No further updates, issue resolved. Please do not hesitate to contact the Cybersource support team if you have any questions or concerns. Cybersource Support Center Incident #: INC27136013 & EPS-43860
- postmortem Oct 03, 2026, 01:52 AM UTC
Clients and merchants can access the Post Incident Report with their Support Center login credentials at the following link: [Post Incident Report](https://support.visaacceptance.com/knowledgebase/Knowledgearticle/?code=KA-12108)