Cybersource incident
Flex Microform Service Disruption in our Sandbox/Testing Environment
Cybersource experienced a minor incident on September 14, 2026 affecting Flex, lasting 18h 57m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Sep 14, 2026, 07:28 PM UTC
Cybersource is aware of an issue that is currently affecting Flex Microform in our Sandbox/Testing Environment. We are investigating the cause and working urgently to resolve the issue. Impact: Merchants may be unable to test Flex Microform in CAS. Reported Start Time: 14 September 2026, 13:58 GMT Next Update: As current status changes. We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated. Please do not hesitate to contact the Cybersource support team if you have any questions or concerns. Cybersource Support Center Incident #: TBD
- monitoring Sep 14, 2026, 08:40 PM UTC
The issue affecting Flex Microform in our Sandbox/Testing Environment is mitigated. We are monitoring closely to ensure the issue is resolved. Impact: The issue has been mitigated and users are now able to use the Flex Microform Service as normal. Reported Start Time: 14 September 2026, 13:58 GMT Reported Mitigated Time: 14 September 2026, TBD Next Update: As current status changes. We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated. Please do not hesitate to contact the Cybersource support team if you have any questions or concerns. Cybersource Support Center Incident #: TBD
- resolved Sep 15, 2026, 03:38 PM UTC
The issue affecting Flex Microform in our Sandbox/Testing Environment has now been fully resolved. Cybersource is conducting an internal review of the events to mitigate future occurrences. Reported Start Time: 14 September 2026, 13:58 GMT Reported End Time: 14 September 2026, 20:12 GMT Impact: Users are now able to use the Flex Microform Service as normal. Next Update: No further updates, issue resolved. Please do not hesitate to contact the Cybersource support team if you have any questions or concerns. Cybersource Support Center Incident #: INC27000232
- postmortem Sep 21, 2026, 10:05 PM UTC
Clients and merchants can access the Post Incident Report with their Support Center login credentials at the following link. [Post Incident Report](https://support.visaacceptance.com/knowledgebase/Knowledgearticle/?code=KA-12080)