Cybersource incident
Reports - Business Center Service Disruption
Cybersource experienced a minor incident on September 11, 2026 affecting Reports - Business Center, lasting —. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Sep 10, 2026, 12:19 AM UTC
Cybersource is aware of an issue that is currently affecting Reports - Business Center. Reports from September 6, 2026 may contain duplicate request ID entries. We are investigating the cause and working urgently to resolve the issue. Impact: Clients may be experiencing issues with the Business Center reporting service. This may cause reconciliation issues for merchants who see duplicate rows in PBDR (Payment Batch Detail Reports) and DMDR (Decision Manager Detail Reports) from September 6. Next Update: Within 60 minutes We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated. Please do not hesitate to contact the Cybersource support team if you have any questions or concerns. Cybersource Support Center Incident #: INC26936459
- investigating Sep 10, 2026, 01:17 AM UTC
Cybersource continues to investigate the issue that is currently affecting Reports - Business Center. Reports from September 6, 2026 may contain duplicate request ID entries. We are working urgently to resolve the issue. Impact: Clients may be experiencing issues with the Business Center reporting service. This may cause reconciliation issues for merchants who see duplicate rows in PBDR (Payment Batch Detail Reports) and DMDR (Decision Manager Detail Reports) from September 6. There is no impact to transaction processing. Next Update: As status changes We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated. Please do not hesitate to contact the Cybersource support team if you have any questions or concerns. Cybersource Support Center Incident #: INC26936459
- resolved Sep 11, 2026, 05:33 AM UTC
The issue affecting Reports - Business Center has now been fully resolved. Cybersource is conducting an internal review of the events to mitigate future occurrences. Reported Start Time: September 6, 2026 Reported End Time: September 6, 2026 Impact: Customers are now able to use Reports - Business Center as normal. Next Update: No further updates, issue resolved. Please do not hesitate to contact the Cybersource support team if you have any questions or concerns. Cybersource Support Center Incident #: INC26936459
- postmortem Sep 18, 2026, 04:18 AM UTC
Clients and merchants can access the Post Incident Report with their Support Center login credentials at the following link: [Post Incident Report](https://businesscenter.visaacceptance.com/ebc2/?SalesForce=true&relayUrl=ReturnUrl%3D%2Fknowledgebase%2Fknowledgearticle%2F%3Fcode%3DKA-12024)