Cybersource experienced a minor incident on October 3, 2026 affecting Payer Authentication Processing, lasting 1d 9h. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Oct 03, 2026, 09:40 PM UTC
Cybersource is aware of an issue that is currently affecting the Payer Authentication Service We are investigating the cause and working urgently to resolve the issue. Impact: Users may experience issues with e-commerce authentication via the Payer Authentication Service. Reported Start Time: Next Update: Within 60 minutes We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated. Please do not hesitate to contact the Cybersource support team if you have any questions or concerns. Cybersource Support Center Incident #: TBD
- monitoring Oct 03, 2026, 09:50 PM UTC
The issue affecting the Payer Authentication Service is mitigated. We are monitoring closely to ensure the issue is resolved. Impact: The issue has been mitigated and customers are now able to use the Payer Authentication Service as normal. Reported Start Time: 3 October 2026 Reported End Time: 3 October 2026 Next Update: As current status changes. Please do not hesitate to contact the Cybersource support team if you have any questions or concerns. Cybersource Support Center Incident #: INC27144566
- resolved Oct 05, 2026, 06:49 AM UTC
The issue affecting the Payer Authentication Service has now been fully resolved. Cybersource is conducting an internal review of the events to mitigate future occurrences. Reported Start Time: 3 October 2026 20:52 GMT Reported End Time: 3 October 2026 21:44 GMT Impact: Customers are now able to use the Payer Authentication Service as normal. Next Update: No further updates, issue resolved. Please do not hesitate to contact the Cybersource support team if you have any questions or concerns. Cybersource Support Center Incident #: INC27144566
- postmortem Oct 07, 2026, 10:08 PM UTC
Clients and merchants can access the Post Incident Report with their Support Center login credentials at the following link. [Post Incident Report](https://support.visaacceptance.com/knowledgebase/Knowledgearticle/?code=KA-12124)