Cybersource incident

Business Center & Payment Service Disruption

Notice Resolved View vendor source →

Cybersource experienced a notice incident on October 13, 2026 affecting Access/Login - Business Center and Case Management Search - Business Center and 1 more component, lasting 17h 34m. The incident has been resolved; the full update timeline is below.

Started
Oct 13, 2026, 09:54 AM UTC
Resolved
Oct 14, 2026, 03:29 AM UTC
Duration
17h 34m
Detected by Pingoru
Oct 13, 2026, 09:54 AM UTC

Affected components

Access/Login - Business CenterCase Management Search - Business CenterTransaction Search - Business CenterPayment ServicesUnified CheckoutMicroform Integration

Update timeline

  1. monitoring Oct 13, 2026, 09:54 AM UTC

    Cybersource was made aware of an issue that affected the Business Center. A fix has been implemented and we are monitoring closely to ensure the issue is resolved. Impact: The issue has been mitigated and customers are now able to use the Business Center as expected. Reported Start Time: 13 October 2026 08:23 GMT Reported End Time: 13 October 2026 09:13 GMT Next Update: As current status changes. Please do not hesitate to contact the Cybersource support team if you have any questions or concerns. Cybersource Support Center Incident #: INC27218273

  2. monitoring Oct 13, 2026, 11:20 AM UTC

    Cybersource was aware of an issue that affected Business Center and Payment Services A fix has been implemented and we are monitoring closely to ensure the issue is resolved. Impact: The issue has been mitigated and customers are now able to use the Business Center and Payment Services as expected. Reported Start Time: 13 October 2026 08:23 GMT Reported End Time: 13 October 2026 09:13 GMT Next Update: As current status changes. Please do not hesitate to contact the Cybersource support team if you have any questions or concerns. Cybersource Support Center Incident #: INC27218273

  3. resolved Oct 14, 2026, 03:29 AM UTC

    The issue affecting Business Center and Payment Services has now been fully resolved. Cybersource is conducting an internal review of the events to mitigate future occurrences. Reported Start Time: 13 October 2026 08:23 GMT Reported End Time: 13 October 2026 09:13 GMT Impact: Customers are now able to use Business Center and Payment Services as normal. Next Update: No further updates, issue resolved. Please do not hesitate to contact the Cybersource support team if you have any questions or concerns. Cybersource Support Center Incident #: INC27218273