- Detected by Pingoru
- May 11, 2026, 09:06 AM UTC
- Resolved
- May 11, 2026, 11:22 AM UTC
- Duration
- 2h 15m
Affected: emea.cumulocity.com REST APIemea.cumulocity.com MQTT API
Timeline · 2 updates
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monitoring May 11, 2026, 09:06 AM UTC
Please be informed that during a scheduled maintenance window, we encountered an unforeseen issue related to core platform, which has caused temporary unavailability of the environment. We have already applied a fix and the platform is back online. We will continue closely monitoring to ensure stability. We sincerely apologize for the inconvenience caused and appreciate your patience.
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resolved May 11, 2026, 11:22 AM UTC
This incident has been resolved.
Read the full incident report →
- Detected by Pingoru
- Mar 27, 2026, 02:38 AM UTC
- Resolved
- Mar 27, 2026, 04:51 AM UTC
- Duration
- 2h 13m
Affected: cumulocity.com API Servicescumulocity.com MQTT Servicescumulocity.com LWM2M Service
Timeline · 4 updates
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investigating Mar 27, 2026, 02:38 AM UTC
We have observed an issue within the DataHub module of the Cumulocity platform on cumulocity.com. You may experience inaccessible Dremio UI, failing offloadings and failing Dremio jobs. We are investigating the root cause and will inform you as soon as we have further information. We apologize for the inconvenience caused.
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identified Mar 27, 2026, 03:52 AM UTC
The issue has been identified and a fix is being implemented.
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monitoring Mar 27, 2026, 03:56 AM UTC
A fix has been implemented and we are monitoring the results.
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resolved Mar 27, 2026, 04:51 AM UTC
This incident has been resolved.
Read the full incident report →
- Detected by Pingoru
- Mar 06, 2026, 10:34 AM UTC
- Resolved
- Mar 09, 2026, 09:42 AM UTC
- Duration
- 2d 23h
Affected: eu-latest.cumulocity.com API Serviceseu-latest.cumulocity.com MQTT Services
Timeline · 4 updates
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investigating Mar 06, 2026, 10:34 AM UTC
We are currently investigating an issue where customer reported they have difficulties logging into their tenants. Once we have more information we will update this incident in due course. We apologize for the inconvenience caused by this.
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identified Mar 06, 2026, 04:00 PM UTC
The root cause of the issue within the Cumulocity platform on eu-latest.cumulocity.com has been identified. We are currently applying a fix and will inform you as soon as we have further information.
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monitoring Mar 06, 2026, 04:25 PM UTC
We have applied a fix for the issue within the Cumulocity platform on eu-latest.cumulocity.com. We are monitoring the system to make sure that the symptoms fully disappear. We will inform you once we have further information.
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resolved Mar 09, 2026, 09:42 AM UTC
While monitoring the Cumulocity platform on eu-latest.cumulocity.com, we have not seen any further problematic symptoms and are confident that the applied fix solved the issue. We will inform you should any new issues arise. Target Audience: Tenant Administrators To ensure a seamless login experience, we kindly ask you to review the authentication methods active on your tenant - specifically if you have configured Single Sign-On (SSO) as a login option. Tenants using solely Basic Authentication or OAI-Secure login options are not affected. Please verify the settings for the ‘Preferred login mode’ configurations under Authentication > Login settings: - Basic Authentication - OAI-Secure Recent Cumulocity environment updates introduced optimized configuration structures. This may have unintentionally impacted 'Preferred login mode' configuration under Authentication > Login settings. We apologize for the inconvenience. If you have any questions, please contact our Support team.
Read the full incident report →
- Detected by Pingoru
- Feb 18, 2026, 08:56 AM UTC
- Resolved
- Feb 25, 2026, 09:14 AM UTC
- Duration
- 7d
Affected: emea.cumulocity.com REST APIemea.cumulocity.com MQTT API
Timeline · 2 updates
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investigating Feb 18, 2026, 08:56 AM UTC
We have observed an issue within the DataHub module of the Cumulocity platform on emea.cumulocity.com. You may experience failing offloadings and failing Dremio jobs. We are investigating the root cause and will inform you as soon as we have further information. We apologize for the inconvenience caused.
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resolved Feb 25, 2026, 09:14 AM UTC
This incident has been resolved.
Read the full incident report →
- Detected by Pingoru
- Feb 17, 2026, 09:52 AM UTC
- Resolved
- Feb 17, 2026, 01:12 PM UTC
- Duration
- 3h 20m
Affected: cumulocity.com API Servicescumulocity.com MQTT Servicescumulocity.com LWM2M Service
Timeline · 3 updates
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investigating Feb 17, 2026, 09:52 AM UTC
A routine upgrade resulted in unplanned downtime of cumulocity.com. We are investigating the root cause and will inform you as soon as we have further information. We apologize for the inconvenience caused.
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monitoring Feb 17, 2026, 10:01 AM UTC
A fix has been implemented and we are monitoring the results.
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resolved Feb 17, 2026, 01:12 PM UTC
This incident has been resolved.
Read the full incident report →
Critical January 25, 2026 - Detected by Pingoru
- Jan 25, 2026, 12:40 PM UTC
- Resolved
- Jan 26, 2026, 04:52 PM UTC
- Duration
- 1d 4h
Affected: emea.cumulocity.com REST API
Timeline · 5 updates
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investigating Jan 25, 2026, 12:40 PM UTC
We are currently investigating some instability with the REST API for the platform. Once we have more details we will update the incident in due course.
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identified Jan 26, 2026, 08:32 AM UTC
The cause of the instability has been identified and we are looking for a way to fix the issue.
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monitoring Jan 26, 2026, 08:45 AM UTC
Currently there is no issue ongoing, anyhow we are monitoring the situation and will keep you up-to-date.
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monitoring Jan 26, 2026, 01:37 PM UTC
We have implemented a mitigation and the problems are removed. We are monitoring the situation and will update further.
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resolved Jan 26, 2026, 04:52 PM UTC
This incident has been resolved.
Read the full incident report →
- Detected by Pingoru
- Dec 08, 2025, 03:19 PM UTC
- Resolved
- Dec 09, 2025, 08:30 AM UTC
- Duration
- 17h 11m
Affected: emea.cumulocity.com REST APIemea.cumulocity.com MQTT API
Timeline · 4 updates
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investigating Dec 08, 2025, 03:19 PM UTC
We have observed an issue within the Streaming Analytics module of the Cumulocity platform on emea.cumulocity.com which results in services restarting and not running stable. We are investigating the root cause and will inform you as soon as we have further information. We apologize for the inconvenience caused.
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investigating Dec 08, 2025, 03:29 PM UTC
We see that the issue effects only a very small amount of customers using a specific variant of the service. All other variants are up and running.
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monitoring Dec 08, 2025, 05:54 PM UTC
We have applied a fix for the issue within the Cumulocity platform on emea.cumulocity.com We are monitoring the system to make sure that the symptoms fully disappear. We will inform you once we have further information.
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resolved Dec 09, 2025, 08:30 AM UTC
While monitoring the Streaming Analytics module of the Cumulocity platform on emea.cumulocity.com, we have not seen any further problematic symptoms and are confident that the applied fix solved the issue. We will inform you should any new issues arise. We again apologize for the inconvenience caused.
Read the full incident report →
- Detected by Pingoru
- Nov 26, 2025, 02:02 PM UTC
- Resolved
- Nov 26, 2025, 02:15 PM UTC
- Duration
- 13m
Affected: us.cumulocity.com API Servicesus.cumulocity.com MQTT Services
Timeline · 2 updates
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investigating Nov 26, 2025, 02:02 PM UTC
We need to perform an emergency maintenance on the Dremio component of DataHub to fix an issue with job history. The service will get restarted as part of the maintenance, so you may see some failed jobs or "service unavailable" errors. DataHub offloadings will get retried the next time they run, typically next hour. We apologize for the inconvenience.
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resolved Nov 26, 2025, 02:15 PM UTC
The maintenance has been performed successfully, and the issue has been resolved. Thank you for your patience and understanding.
Read the full incident report →
- Detected by Pingoru
- Nov 21, 2025, 04:22 AM UTC
- Resolved
- Nov 24, 2025, 02:46 AM UTC
- Duration
- 2d 22h
Affected: cumulocity.com API Servicescumulocity.com MQTT Services
Timeline · 3 updates
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investigating Nov 21, 2025, 04:22 AM UTC
We have observed a performance issue within the Cumulocity platform on Cumulocity.com We are investigating the root cause and will inform you as soon as we have further information. We apologize for the inconvenience caused.
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monitoring Nov 21, 2025, 11:19 PM UTC
A fix has been implemented and we are monitoring the results.
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resolved Nov 24, 2025, 02:46 AM UTC
This incident has been resolved.
Read the full incident report →
- Detected by Pingoru
- Nov 14, 2025, 08:19 AM UTC
- Resolved
- Nov 14, 2025, 01:56 PM UTC
- Duration
- 5h 37m
Affected: eu-latest.cumulocity.com API Serviceseu-latest.cumulocity.com MQTT Services
Timeline · 3 updates
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investigating Nov 14, 2025, 08:19 AM UTC
We have observed an issue within the DataHub module of the Cumulocity platform on eu-latest.cumulocity.com. DataHub offloadings and Dremio jobs may take longer than usual to finish, or even fail. We are investigating the root cause and will inform you as soon as we have further information. We apologize for the inconvenience caused.
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monitoring Nov 14, 2025, 11:59 AM UTC
A fix has been implemented and we are monitoring the results.
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resolved Nov 14, 2025, 01:56 PM UTC
This incident has been resolved.
Read the full incident report →
- Detected by Pingoru
- Nov 11, 2025, 03:11 PM UTC
- Resolved
- Nov 21, 2025, 03:14 PM UTC
- Duration
- 10d
Affected: cumulocity.com API Servicescumulocity.com MQTT Servicescumulocity.com LWM2M Service
Timeline · 4 updates
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investigating Nov 11, 2025, 03:11 PM UTC
We have observed an issue within the core module of the Cumulocity platform on cumulocity.com. The platform is still fully functional but we see some unexpected restarts that could trigger some connection resets. We are investigating the root cause and will inform you as soon as we have further information. We apologize for the inconvenience caused.
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identified Nov 13, 2025, 09:16 AM UTC
The root cause of the issue within the core module of the Cumulocity platform on cumulocity.com has been identified. We are working on implementing a fix and will inform you as soon as we have further information.
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monitoring Nov 14, 2025, 07:56 AM UTC
We have applied a fix for the issue within the Cumulocity platform on cumulocity.com We are monitoring the system to make sure that the symptoms fully disappear. We will inform you once we have further information.
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resolved Nov 21, 2025, 03:14 PM UTC
While monitoring the Core module of the Cumulocity platform on cumulocity.com We have not seen any further problematic symptoms and are confident that the applied fix solved the issue. We will inform you should any new issues arise. We again apologize for the inconvenience caused.
Read the full incident report →
- Detected by Pingoru
- Oct 29, 2025, 03:50 AM UTC
- Resolved
- Oct 30, 2025, 04:19 AM UTC
- Duration
- 1d
Affected: eu-latest.cumulocity.com API Servicescumulocity.com API Servicesus.cumulocity.com API Servicesemea.cumulocity.com REST APIcumulocity.com MQTT Serviceseu-latest.cumulocity.com MQTT Servicesus.cumulocity.com MQTT Servicesemea.cumulocity.com MQTT APIcumulocity.com LWM2M Service
Timeline · 2 updates
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identified Oct 29, 2025, 03:50 AM UTC
We are currently experiencing temporary delays in metric collection from our monitoring probe component. As a result, some metrics on the status page may appear missing or delayed. This issue is caused by a short-term increase in incoming metric volume, which has triggered rate limiting in our system. Importantly, the overall platform remains fully operational, and this does not affect core services. Our engineering team is actively working to process the backlog of metrics and restore complete reporting. Metrics should return to normal shortly.
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resolved Oct 30, 2025, 04:19 AM UTC
The monitoring probe backlog has been fully processed and normal metric collection has resumed. Status Page metrics, including API metrics, are now up-to-date. We have not seen any further problematic symptoms and are confident the applied fix has resolved the issue. We will inform you should any new issues arise. We apologize for the inconvenience.
Read the full incident report →
- Detected by Pingoru
- Oct 12, 2025, 06:19 AM UTC
- Resolved
- Oct 12, 2025, 10:24 AM UTC
- Duration
- 4h 5m
Timeline · 3 updates
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investigating Oct 12, 2025, 06:19 AM UTC
We have again observed an issue within the Datahub module of the Cumulocity platform on emea.cumulocity.com. We are investigating the root cause and will inform you as soon as we have further information. We apologize for the inconvenience caused.
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monitoring Oct 12, 2025, 07:03 AM UTC
A fix has been implemented and we are monitoring the results.
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resolved Oct 12, 2025, 10:24 AM UTC
This incident has been resolved.
Read the full incident report →
- Detected by Pingoru
- Sep 04, 2025, 03:35 PM UTC
- Resolved
- Sep 30, 2025, 11:39 AM UTC
- Duration
- 25d 20h
Affected: emea.cumulocity.com REST APIemea.cumulocity.com MQTT API
Timeline · 5 updates
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investigating Sep 04, 2025, 03:35 PM UTC
We have again observed an issue within the Datahub module of the Cumulocity platform on emea.cumulocity.com. We are investigating the root cause and will inform you as soon as we have further information. We apologize for the inconvenience caused.
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identified Sep 08, 2025, 07:34 AM UTC
The issue has been identified and a fix is being implemented.
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monitoring Sep 08, 2025, 08:17 AM UTC
A fix has been implemented and we are monitoring the results.
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monitoring Sep 29, 2025, 02:04 PM UTC
Dear users, we have applied new version today and upgrade is still ongoing. Sorry for inconvenience caused.
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resolved Sep 30, 2025, 11:39 AM UTC
This incident has been resolved.
Read the full incident report →
- Detected by Pingoru
- Aug 19, 2025, 02:03 PM UTC
- Resolved
- Aug 19, 2025, 02:00 PM UTC
- Duration
- —
Timeline · 1 update
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resolved Aug 19, 2025, 02:03 PM UTC
The platform emea.cumulocity.com was available on 19. August. The unavailability shown was caused by an issue in our statuspage monitoring Probe. The problem with the probe is now resolved.
Read the full incident report →
- Detected by Pingoru
- Mar 31, 2025, 07:53 AM UTC
- Resolved
- Apr 04, 2025, 11:22 AM UTC
- Duration
- 4d 3h
Affected: eu-latest.cumulocity.com API Serviceseu-latest.cumulocity.com MQTT Services
Timeline · 2 updates
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investigating Mar 31, 2025, 07:53 AM UTC
We have observed a performance issue with DataHub on eu-latest.cumulocity.com. We are investigating the root cause and will inform you as soon as we have further information. We apologize for the inconvenience caused.
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resolved Apr 04, 2025, 11:22 AM UTC
We have resolved the issue by a combination of hardware scale-up and flushing metadata that caused issues for the Dremio engine. Performance is back to normal.
Read the full incident report →
- Detected by Pingoru
- Mar 01, 2025, 07:26 AM UTC
- Resolved
- Mar 01, 2025, 12:56 PM UTC
- Duration
- 5h 29m
Timeline · 3 updates
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investigating Mar 01, 2025, 07:26 AM UTC
We observed a performance issue within the Cumulocity platform on emea.cumulocity.com We are investigating the root cause and will inform you as soon as we have further information. We apologize for the inconvenience caused.
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monitoring Mar 01, 2025, 08:08 AM UTC
A fix has been implemented and we are monitoring the results.
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resolved Mar 01, 2025, 12:56 PM UTC
This incident has been resolved.
Read the full incident report →
- Detected by Pingoru
- Feb 26, 2025, 09:48 AM UTC
- Resolved
- Feb 26, 2025, 03:35 PM UTC
- Duration
- 5h 46m
Affected: cumulocity.com API Servicescumulocity.com MQTT Services
Timeline · 3 updates
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investigating Feb 26, 2025, 09:48 AM UTC
We observed an issue within the entire Cumulocity platform on cumulocity.com We are investigating the root cause and will inform you as soon as we have further information. We apologize for the inconvenience caused.
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monitoring Feb 26, 2025, 12:52 PM UTC
The platform is up and running again. We are still investigating the root cause. We are monitoring the system to make sure that the symptoms fully disappear. We will inform you once we have further information.
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resolved Feb 26, 2025, 03:35 PM UTC
Our monitoring confirms that the issue has been resolved.
Read the full incident report →
- Detected by Pingoru
- Feb 24, 2025, 02:09 PM UTC
- Resolved
- Feb 24, 2025, 04:17 PM UTC
- Duration
- 2h 7m
Affected: emea.cumulocity.com REST API
Timeline · 4 updates
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identified Feb 24, 2025, 02:09 PM UTC
We observed an issue within the LWM2M module of the Cumulocity platform on EMEA. We identified problem with LWM2M component and will proceed with emergency fix. We will inform you as soon as we have further information. We apologize for the inconvenience caused.
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identified Feb 24, 2025, 02:26 PM UTC
We applied the fix and are monitoring recovered service.
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monitoring Feb 24, 2025, 02:27 PM UTC
We applied the fix and are monitoring recovered service.
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resolved Feb 24, 2025, 04:17 PM UTC
Incident has been resolved.
Read the full incident report →
Critical February 20, 2025 - Detected by Pingoru
- Feb 20, 2025, 10:29 AM UTC
- Resolved
- Feb 20, 2025, 01:43 PM UTC
- Duration
- 3h 13m
Affected: emea.cumulocity.com REST APIemea.cumulocity.com MQTT API
Timeline · 4 updates
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investigating Feb 20, 2025, 10:29 AM UTC
During the planned maintenance we observed an unplanned outage of the entire Cumulocity platform on emea.cumulocity.com. We are investigating the root cause and will inform you as soon as we have further information. We apologize for the inconvenience caused.
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identified Feb 20, 2025, 11:17 AM UTC
We have identified the root cause and are implementing a fix. As of now the platform should be reachable already. However, as part of the fix you may still experience short connection issues. We apologize for this inconvenience.
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monitoring Feb 20, 2025, 12:14 PM UTC
The fix is in place. We'll continue to closely monitor the platform.
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resolved Feb 20, 2025, 01:43 PM UTC
This incident has been resolved.
Read the full incident report →
Critical November 21, 2024 - Detected by Pingoru
- Nov 21, 2024, 02:52 PM UTC
- Resolved
- Nov 21, 2024, 03:47 PM UTC
- Duration
- 55m
Affected: cumulocity.com API Servicescumulocity.com MQTT Servicescumulocity.com LWM2M Service
Timeline · 2 updates
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investigating Nov 21, 2024, 02:52 PM UTC
We observed an issue within the entire Cumulocity IoT platform on cumulocity.com We are investigating the root cause and will inform you as soon as we have further information. We apologize for the inconvenience caused.
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resolved Nov 21, 2024, 03:47 PM UTC
The platform has been brought back up. We continue monitoring the stability 24/7.
Read the full incident report →
- Detected by Pingoru
- Nov 06, 2024, 01:20 AM UTC
- Resolved
- Nov 06, 2024, 07:46 AM UTC
- Duration
- 6h 26m
Affected: cumulocity.com API Servicescumulocity.com MQTT Servicescumulocity.com LWM2M Service
Timeline · 3 updates
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investigating Nov 06, 2024, 01:20 AM UTC
We are currently investigating performance issues that we detected and are working with urgency to find out the root cause and to restore services.
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monitoring Nov 06, 2024, 01:22 AM UTC
We have identified the issue and rectified the cause. Service is restored to nominal and we are monitoring the situation.
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resolved Nov 06, 2024, 07:46 AM UTC
This incident has been resolved.
Read the full incident report →
Critical October 22, 2024 - Detected by Pingoru
- Oct 22, 2024, 06:26 AM UTC
- Resolved
- Oct 29, 2024, 11:21 AM UTC
- Duration
- 7d 4h
Affected: cumulocity.com API Services
Timeline · 7 updates
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identified Oct 22, 2024, 06:26 AM UTC
Users may experience instability and unavailability of the service. We have identified the issue, a hotfix is being tested in our staging environment.
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identified Oct 23, 2024, 12:39 PM UTC
After testing in staging environments, a hotfix version of DataHub is ready. We will deploy it shortly.
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monitoring Oct 23, 2024, 02:58 PM UTC
The hotfix version has been deployed. We are monitoring the environment.
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investigating Oct 24, 2024, 09:42 AM UTC
The hotfix did not work as planned and Dremio is still unstable. We have escalated with the third-party vendor and are following up with them.
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investigating Oct 28, 2024, 10:58 AM UTC
We have applied several recommendations of the third-party vendor, however every time the system went back to unstable state. We will now implement further recommendations, which require full downtime of Dremio. The expected downtime is about one hour.
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investigating Oct 28, 2024, 12:22 PM UTC
The change has been implemented successfully. We are continuing to monitor the situation.
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resolved Oct 29, 2024, 11:21 AM UTC
The issue has been resolved by implementing multiple changes to hardware and software configurations. Thank you for your patience.
Read the full incident report →
- Detected by Pingoru
- Oct 07, 2024, 09:49 AM UTC
- Resolved
- Oct 07, 2024, 11:16 AM UTC
- Duration
- 1h 27m
Affected: emea.cumulocity.com REST API
Timeline · 3 updates
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investigating Oct 07, 2024, 09:49 AM UTC
Users may experience instability and unavailability of the service. We are currently addressing the issue.
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monitoring Oct 07, 2024, 10:03 AM UTC
A fix is in place, the service is healthy again. We will keep monitoring it.
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resolved Oct 07, 2024, 11:16 AM UTC
The issue has been resolved.
Read the full incident report →
Notice September 26, 2024 - Detected by Pingoru
- Sep 26, 2024, 02:54 AM UTC
- Resolved
- Oct 02, 2024, 03:43 AM UTC
- Duration
- 6d
Affected: emea.cumulocity.com REST APIemea.cumulocity.com MQTT API
Timeline · 5 updates
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investigating Sep 26, 2024, 02:54 AM UTC
Cumulocity IoT DataHub (CDH) for emea.cumulocity.com feature is experiencing issues now. We are investigating it.
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monitoring Sep 26, 2024, 07:26 AM UTC
This incident has been resolved. We're monitoring for the time being.
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investigating Sep 28, 2024, 01:38 AM UTC
Cumulocity IoT DataHub (CDH) for emea.cumulocity.com feature is experiencing issues again. We are investigating it.
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monitoring Sep 28, 2024, 07:20 AM UTC
This incident has been resolved. We're monitoring for the time being.
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resolved Oct 02, 2024, 03:43 AM UTC
This incident has been resolved
Read the full incident report →
