Cumulocity incident

Streaming Analytics Issue | emea.cumulocity.com

Notice Resolved View vendor source →

Cumulocity experienced a notice incident on December 8, 2025 affecting emea.cumulocity.com REST API and emea.cumulocity.com MQTT API, lasting 17h 11m. The incident has been resolved; the full update timeline is below.

Started
Dec 08, 2025, 03:19 PM UTC
Resolved
Dec 09, 2025, 08:30 AM UTC
Duration
17h 11m
Detected by Pingoru
Dec 08, 2025, 03:19 PM UTC

Affected components

emea.cumulocity.com REST APIemea.cumulocity.com MQTT API

Update timeline

  1. investigating Dec 08, 2025, 03:19 PM UTC

    We have observed an issue within the Streaming Analytics module of the Cumulocity platform on emea.cumulocity.com which results in services restarting and not running stable. We are investigating the root cause and will inform you as soon as we have further information. We apologize for the inconvenience caused.

  2. investigating Dec 08, 2025, 03:29 PM UTC

    We see that the issue effects only a very small amount of customers using a specific variant of the service. All other variants are up and running.

  3. monitoring Dec 08, 2025, 05:54 PM UTC

    We have applied a fix for the issue within the Cumulocity platform on emea.cumulocity.com We are monitoring the system to make sure that the symptoms fully disappear. We will inform you once we have further information.

  4. resolved Dec 09, 2025, 08:30 AM UTC

    While monitoring the Streaming Analytics module of the Cumulocity platform on emea.cumulocity.com, we have not seen any further problematic symptoms and are confident that the applied fix solved the issue. We will inform you should any new issues arise. We again apologize for the inconvenience caused.