Cumulocity experienced a critical incident on January 25, 2026 affecting emea.cumulocity.com REST API, lasting 1d 4h. The incident has been resolved; the full update timeline is below.
Affected components
emea.cumulocity.com REST API
Update timeline
- investigating Jan 25, 2026, 12:40 PM UTC
We are currently investigating some instability with the REST API for the platform. Once we have more details we will update the incident in due course.
- identified Jan 26, 2026, 08:32 AM UTC
The cause of the instability has been identified and we are looking for a way to fix the issue.
- monitoring Jan 26, 2026, 08:45 AM UTC
Currently there is no issue ongoing, anyhow we are monitoring the situation and will keep you up-to-date.
- monitoring Jan 26, 2026, 01:37 PM UTC
We have implemented a mitigation and the problems are removed. We are monitoring the situation and will update further.
- resolved Jan 26, 2026, 04:52 PM UTC
This incident has been resolved.