Cumulocity experienced a notice incident on September 4, 2025 affecting emea.cumulocity.com REST API and emea.cumulocity.com MQTT API, lasting 25d 20h. The incident has been resolved; the full update timeline is below.
Affected components
emea.cumulocity.com REST APIemea.cumulocity.com MQTT API
Update timeline
- investigating Sep 04, 2025, 03:35 PM UTC
We have again observed an issue within the Datahub module of the Cumulocity platform on emea.cumulocity.com. We are investigating the root cause and will inform you as soon as we have further information. We apologize for the inconvenience caused.
- identified Sep 08, 2025, 07:34 AM UTC
The issue has been identified and a fix is being implemented.
- monitoring Sep 08, 2025, 08:17 AM UTC
A fix has been implemented and we are monitoring the results.
- monitoring Sep 29, 2025, 02:04 PM UTC
Dear users, we have applied new version today and upgrade is still ongoing. Sorry for inconvenience caused.
- resolved Sep 30, 2025, 11:39 AM UTC
This incident has been resolved.