Cumulocity experienced a major incident on February 17, 2026 affecting cumulocity.com API Services and cumulocity.com MQTT Services and 1 more component, lasting 3h 20m. The incident has been resolved; the full update timeline is below.
Affected components
cumulocity.com API Servicescumulocity.com MQTT Servicescumulocity.com LWM2M Service
Update timeline
- investigating Feb 17, 2026, 09:52 AM UTC
A routine upgrade resulted in unplanned downtime of cumulocity.com. We are investigating the root cause and will inform you as soon as we have further information. We apologize for the inconvenience caused.
- monitoring Feb 17, 2026, 10:01 AM UTC
A fix has been implemented and we are monitoring the results.
- resolved Feb 17, 2026, 01:12 PM UTC
This incident has been resolved.