Cumulocity incident

Monitoring Degraded | All Cumulocity Public Cloud

Cumulocity experienced a notice incident on October 29, 2025 affecting eu-latest.cumulocity.com API Services and cumulocity.com API Services and 1 more component, lasting 1d. The incident has been resolved; the full update timeline is below.

Started: Oct 29, 2025, 03:50 AM UTC
Resolved: Oct 30, 2025, 04:19 AM UTC
Duration: 1d
Detected by Pingoru: Oct 29, 2025, 03:50 AM UTC

Affected components

eu-latest.cumulocity.com API Servicescumulocity.com API Servicesus.cumulocity.com API Servicesemea.cumulocity.com REST APIcumulocity.com MQTT Serviceseu-latest.cumulocity.com MQTT Servicesus.cumulocity.com MQTT Servicesemea.cumulocity.com MQTT APIcumulocity.com LWM2M Service

Update timeline

identified Oct 29, 2025, 03:50 AM UTC

We are currently experiencing temporary delays in metric collection from our monitoring probe component. As a result, some metrics on the status page may appear missing or delayed. This issue is caused by a short-term increase in incoming metric volume, which has triggered rate limiting in our system. Importantly, the overall platform remains fully operational, and this does not affect core services. Our engineering team is actively working to process the backlog of metrics and restore complete reporting. Metrics should return to normal shortly.
resolved Oct 30, 2025, 04:19 AM UTC

The monitoring probe backlog has been fully processed and normal metric collection has resumed. Status Page metrics, including API metrics, are now up-to-date. We have not seen any further problematic symptoms and are confident the applied fix has resolved the issue. We will inform you should any new issues arise. We apologize for the inconvenience.