Crunchtime Outage History

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Crunchtime had 27 outages in the last 2 years totaling 125h 26m of downtime, averaging 1.1 incidents per month.

There were 27 Crunchtime outages since November 5, 2025 totaling 125h 26m of downtime. Each is summarised below. Incident details, duration, and resolution information.

Source: status.crunchtime.com

Minor October 19, 2026

Ops Execution Service Degradation

Detected by Pingoru
Oct 19, 2026, 04:04 PM UTC
Resolved
Oct 19, 2026, 04:56 PM UTC
Duration
51m
Affected: Ops Execution (formerly Zenput)
Timeline · 4 updates
  1. investigating Oct 19, 2026, 04:04 PM UTC

    We are experiencing degraded performance on the Ops Execution platform. Our team is currently investigating and will provide further updates as soon as possible.

  2. identified Oct 19, 2026, 04:11 PM UTC

    The cause has been identified and a fix is being implemented. Our team will continue to monitor this issue and provide further updates as soon as possible.

  3. monitoring Oct 19, 2026, 04:33 PM UTC

    A fix has been deployed, and our engineering team is actively monitoring system performance to ensure full recovery. We will post a final update as soon as resolution is confirmed.

  4. resolved Oct 19, 2026, 04:56 PM UTC

    The issue has been fully resolved, and all system services are back to normal performance. We appreciate your patience while our team worked on this.

Read the full incident report →

Major October 6, 2026

ConneX Employee Sync currently affected

Detected by Pingoru
Oct 06, 2026, 03:30 PM UTC
Resolved
Oct 06, 2026, 08:27 PM UTC
Duration
4h 57m
Affected: ConneX
Timeline · 4 updates
  1. investigating Oct 06, 2026, 03:30 PM UTC

    ConneX Employee Sync currently affected, not affecting all customers. The issue is currently under investigation.

  2. identified Oct 06, 2026, 04:51 PM UTC

    Update - We are working on a fix to revolve the issue.

  3. monitoring Oct 06, 2026, 04:51 PM UTC

    Update - The issue has been resolved and we are monitoring.

  4. resolved Oct 06, 2026, 08:27 PM UTC

    The incident has been resolved.

Read the full incident report →

Major October 6, 2026

ControlCenter Portal is currently unavailable

Detected by Pingoru
Oct 06, 2026, 03:00 PM UTC
Resolved
Oct 06, 2026, 03:29 PM UTC
Duration
29m
Timeline · 2 updates
  1. identified Oct 06, 2026, 03:00 PM UTC

    We are currently experiencing unexpected downtime with the ControlCenter Portal while performing scheduled maintenance. Our engineering team is actively investigating the cause and working to restore normal operations as quickly as possible. Current Impact: Users are unable to access or log into the ControlCenter Portal. Next Update: We will provide an update as soon as more information becomes available. We apologize for the inconvenience and appreciate your patience.

  2. resolved Oct 06, 2026, 03:29 PM UTC

    The ControlCenter portal has been fully restored.

Read the full incident report →

Major September 22, 2026

CDP Processing Disruption

Detected by Pingoru
Sep 22, 2026, 06:14 PM UTC
Resolved
Sep 22, 2026, 11:09 PM UTC
Duration
4h 54m
Timeline · 6 updates
  1. investigating Sep 22, 2026, 06:14 PM UTC

    We are currently experiencing an issue with CDP services. Our technical teams are actively investigating the issue. We will provide an update within the next 2 hours.

  2. investigating Sep 22, 2026, 07:17 PM UTC

    Our technical teams are actively investigating the issue. We will continue to provide updates hourly at this time.

  3. identified Sep 22, 2026, 07:18 PM UTC

    The cause of the issue has been identified and our technical teams are working to implement a fix. We expect the issue will be resolved within the next hour.

  4. identified Sep 22, 2026, 07:48 PM UTC

    Our technical team is currently in the process of implementing a fix for this issue. Customers may see an increase in failed files in the Inbound Integrations screen. These files can be reprocessed as needed. We will provide a further update within the next hour.

  5. monitoring Sep 22, 2026, 08:01 PM UTC

    Our technical team has began implementing the fix to this issue. You may experience delays while files are processing. We are continuing to observe this as well to ensure this process is going smoothly.

  6. resolved Sep 22, 2026, 11:09 PM UTC

    The issue has been resolved. All services are operational, and the CDP processing is functioning as expected.

Read the full incident report →

Major September 22, 2026

Scheduled Events are not running from Enterprise Manager

Detected by Pingoru
Sep 22, 2026, 02:04 PM UTC
Resolved
Sep 22, 2026, 04:50 PM UTC
Duration
2h 45m
Timeline · 4 updates
  1. investigating Sep 22, 2026, 02:04 PM UTC

    We are currently experiencing an issue with Scheduled Exports not running from Enterprise Manager for some customers. Our technical teams are actively investigating the issue. We will provide an update within the next hour.

  2. identified Sep 22, 2026, 02:39 PM UTC

    The cause of the issue has been identified and our technical teams are working to implement a fix for the impacted customers. We will provide another update within the next hour.

  3. monitoring Sep 22, 2026, 03:35 PM UTC

    A fix for this issue has been deployed to the impacted customer and our teams are currently monitoring stability.

  4. resolved Sep 22, 2026, 04:50 PM UTC

    The issue has been resolved. All scheduled export services from Enterprise Manager are fully functional.

Read the full incident report →

Major September 10, 2026

Enterprise Manager - Scheduled Exports Disruption

Detected by Pingoru
Sep 10, 2026, 04:23 PM UTC
Resolved
Sep 10, 2026, 09:44 PM UTC
Duration
5h 21m
Timeline · 5 updates
  1. investigating Sep 10, 2026, 04:23 PM UTC

    We are currently experiencing an issue with Scheduled Exports not running in Enterprise Manager. Our technical teams are actively investigating the issue. We will provide an update within the hour.

  2. investigating Sep 10, 2026, 05:22 PM UTC

    Our technical teams are actively investigating the root cause and implementing a solution. We will continue to provide updates every 2 hours or as soon as new information is available.

  3. identified Sep 10, 2026, 06:50 PM UTC

    The cause of the issue has been identified and our technical teams are working to implement a fix. We expect the issue will be resolved today, and will reach out as soon as we have a clearer timeline for resolution.

  4. monitoring Sep 10, 2026, 09:26 PM UTC

    A fix is currently being deployed, and our team will continue monitoring the situation into the evening. Once we confirm the resolution, we will provide another update. Thank you for your continued patience

  5. resolved Sep 10, 2026, 09:44 PM UTC

    The issue has been resolved. All services are operational and scheduled exports are fully functional.

Read the full incident report →

Major September 4, 2026

Delayed files from Connex for Aloha customers

Detected by Pingoru
Sep 04, 2026, 05:44 PM UTC
Resolved
Sep 04, 2026, 09:03 PM UTC
Duration
3h 18m
Affected: ConneX
Timeline · 3 updates
  1. identified Sep 04, 2026, 05:44 PM UTC

    We have identified an issue that is delaying Sales and Menu Mix files pushing from Connex to the Crunchtime applications for customers using Aloha as their POS and are working on a fix. We apologize for the delay in sales data and will continue to provide hourly updates until the issue is resolved.

  2. identified Sep 04, 2026, 07:33 PM UTC

    The Connex team is working on implementing a fix for the Aloha POS Connex Integration. We will continue to provide updates as they make progress and we apologize for the disruption in receiving Sales and Menu Mix files.

  3. resolved Sep 04, 2026, 09:03 PM UTC

    The fix has been deployed and all Aloha integrations are now working as expected. Our teams are now repolling any missing Sales and Menu Mix files caused by this outage and should be finished within the hour. We apologize for the delay and please send in a ticket to the Support team if there are any discrepancies in your repolled sales data.

Read the full incident report →

Major September 1, 2026

Insights - Vendor Disruption

Detected by Pingoru
Sep 01, 2026, 03:42 PM UTC
Resolved
Sep 01, 2026, 04:58 PM UTC
Duration
1h 15m
Affected: Insights
Timeline · 2 updates
  1. monitoring Sep 01, 2026, 03:42 PM UTC

    Our vendor, Sigma, is currently experiencing a service disruption impacting Crunchtime Insights customers . We will send an additional update every 2 hours or as soon as our vendor has an update.

  2. resolved Sep 01, 2026, 04:58 PM UTC

    The vendor issue has been resolved. All services are operational and Crunchtime Insights is fully functional.

Read the full incident report →

Major August 28, 2026

Insights - Data Delay

Detected by Pingoru
Aug 28, 2026, 06:16 PM UTC
Resolved
Aug 28, 2026, 06:34 PM UTC
Duration
17m
Affected: Insights
Timeline · 2 updates
  1. investigating Aug 28, 2026, 06:16 PM UTC

    We are currently experiencing a data delay in Insights starting from August 27th. Our technical teams are actively investigating the root cause and working on a resolution. We will share further updates every hour until resolved.

  2. resolved Aug 28, 2026, 06:34 PM UTC

    The issue has been resolved. The delayed Insights data has caught up, and the platform is fully functional.

Read the full incident report →

Major August 16, 2026

Issue impacting time punch data for a limited number of customers

Detected by Pingoru
Aug 16, 2026, 12:45 AM UTC
Resolved
Aug 16, 2026, 07:30 AM UTC
Duration
6h 45m
Affected: ConneX
Timeline · 4 updates
  1. investigating Aug 16, 2026, 12:45 AM UTC

    We were seeing an issue impacting time punch data for a limited number of customers, not all customers are affected.

  2. investigating Aug 16, 2026, 01:13 AM UTC

    We are investigating the issue now.

  3. investigating Aug 16, 2026, 03:29 AM UTC

    We are continuing to investigate the issue.

  4. resolved Aug 16, 2026, 07:30 AM UTC

    All components are Operational

Read the full incident report →

Major August 13, 2026

Brief Disruption: Insights & Data Streaming

Detected by Pingoru
Aug 13, 2026, 04:40 PM UTC
Resolved
Aug 13, 2026, 10:02 PM UTC
Duration
5h 21m
Affected: Data StreamingInsights
Timeline · 6 updates
  1. investigating Aug 13, 2026, 04:40 PM UTC

    We are currently investigating a data delay affecting a small subset of Insights and Data Streaming customers. Our engineering team is actively working on a resolution, and we will provide another update within the hour.

  2. investigating Aug 13, 2026, 05:33 PM UTC

    Our technical teams are actively investigating the root cause and implementing a solution. We will continue to provide updates hourly.

  3. investigating Aug 13, 2026, 06:53 PM UTC

    Our technical teams are still actively investigating the root cause and implementing a solution. We will continue to provide updates hourly.

  4. investigating Aug 13, 2026, 08:05 PM UTC

    Our technical teams are still actively investigating the root cause and implementing a solution. We will continue to provide updates hourly.

  5. investigating Aug 13, 2026, 08:59 PM UTC

    Our technical teams are still actively investigating the root cause and implementing a solution. We will continue to provide updates hourly.

  6. investigating Aug 13, 2026, 10:02 PM UTC

    The issue has been resolved.

Read the full incident report →

Major August 3, 2026

Vendor Service Disruption - Snowflake

Detected by Pingoru
Aug 03, 2026, 02:30 PM UTC
Resolved
Aug 03, 2026, 06:43 PM UTC
Duration
4h 13m
Affected: ConneX
Timeline · 4 updates
  1. monitoring Aug 03, 2026, 02:30 PM UTC

    Snowflake is experiencing a service disruption impacting ConneX. We will send an additional update every 2 hours or as soon as our Snowflake has an update.

  2. monitoring Aug 03, 2026, 03:49 PM UTC

    Data flow is running on regular schedule and we are continuing to monitor from the CrunchTime side.

  3. monitoring Aug 03, 2026, 03:51 PM UTC

    The fix has been implemented and we are monitoring the results.

  4. resolved Aug 03, 2026, 06:43 PM UTC

    The incident has been resolved.

Read the full incident report →

Minor July 23, 2026

Ops Execution Service Disruption

Detected by Pingoru
Jul 23, 2026, 04:28 PM UTC
Resolved
Jul 23, 2026, 05:03 PM UTC
Duration
34m
Affected: Ops Execution (formerly Zenput)
Timeline · 4 updates
  1. investigating Jul 23, 2026, 04:28 PM UTC

    We're investigating an incident in the Ops Execution/Zenput that is currently impairing all or partial access to the website. Our Engineering team is working to identify the root cause and implement a solution.

  2. monitoring Jul 23, 2026, 04:44 PM UTC

    Our proxy that routes the web traffic to our website and mobile app was stopped because of an unknown issue in an upstream provider. A fix has been applied and we see that the service has been restored. We continue monitoring the system health.

  3. monitoring Jul 23, 2026, 04:58 PM UTC

    The Ops Execution/Zenput website and mobile app are now accessible. We are still monitoring the overall system health and our team will continue to provide updates.

  4. resolved Jul 23, 2026, 05:03 PM UTC

    The Ops Execution/Zenput website and mobile app are now accessible. This incident has been resolved.

Read the full incident report →

Major July 16, 2026

Course performance issues

Detected by Pingoru
Jul 16, 2026, 12:45 PM UTC
Resolved
Jul 16, 2026, 03:05 PM UTC
Duration
2h 20m
Affected: TalentLink
Timeline · 1 update
  1. resolved Jul 16, 2026, 03:05 PM UTC

    We received reports of an issue causing some courses to display a blank page. Our engineering team identified the root cause and deployed a fix. We can confirm that the system is now operating normally and courses are loading correctly. If you continue to experience any issues, please refresh your browser or reach out to our team at [email protected].

Read the full incident report →

Major July 8, 2026

Ops Execution is currently experiencing a service disruption

Detected by Pingoru
Jul 08, 2026, 03:32 AM UTC
Resolved
Jul 08, 2026, 05:44 AM UTC
Duration
2h 12m
Affected: Ops Execution (formerly Zenput)
Timeline · 5 updates
  1. investigating Jul 08, 2026, 03:32 AM UTC

    We are currently experiencing an issue with Ops Execution services and it is affecting access to the platform. Our Engineering team is working to identify the root cause and implement a solution. A large amount of users may be affected. We will send an additional update in 1 hour.

  2. investigating Jul 08, 2026, 04:33 AM UTC

    Our Engineering team is actively investigating the issue. We will continue to provide updates in 1 hour.

  3. identified Jul 08, 2026, 04:52 AM UTC

    We have identified the issue as a disruption with one of our service providers. We are actively working with their team to resolve the issue and restore service. We will continue to provide updates within an hour.

  4. monitoring Jul 08, 2026, 05:21 AM UTC

    Most application functionality have been successfully restored and are operating properly. Some sensor reading related functionality is still being restored. We are currently working on this while continuing to monitor the rest of the app. We will continue to provide updates within an hour.

  5. resolved Jul 08, 2026, 05:44 AM UTC

    All components are Operational

Read the full incident report →

Major July 7, 2026

Safe Log Module Unavailable

Detected by Pingoru
Jul 07, 2026, 07:29 PM UTC
Resolved
Jul 07, 2026, 08:47 PM UTC
Duration
1h 17m
Timeline · 3 updates
  1. investigating Jul 07, 2026, 07:29 PM UTC

    We are currently experiencing an issue with Safe Log services. Our technical teams are actively investigating the issue. We will provide an update within the next hour.

  2. identified Jul 07, 2026, 08:28 PM UTC

    The cause of the issue has been identified and our technical teams are working to implement a fix for all impacted customers. We expect the issue will be resolved within the next hour.

  3. resolved Jul 07, 2026, 08:47 PM UTC

    Access to the Safe Log module has been restored for all impacted cash management customers.

Read the full incident report →

Minor June 30, 2026

Enterprise Manager / Exports missing from Outbound Integrations screen

Detected by Pingoru
Jun 30, 2026, 05:00 PM UTC
Resolved
Jun 30, 2026, 10:06 PM UTC
Duration
5h 6m
Timeline · 4 updates
  1. investigating Jun 30, 2026, 05:00 PM UTC

    We are currently experiencing an issue with exports displaying on the Outbound Integrations screen . Our technical teams are actively investigating the issue. We will provide an update within the hour.

  2. investigating Jun 30, 2026, 08:52 PM UTC

    Our technical teams are actively investigating the root cause and implementing a solution. We will continue to provide updates hourly.

  3. monitoring Jun 30, 2026, 09:39 PM UTC

    A fix has been implemented and our teams are currently monitoring stability.

  4. resolved Jun 30, 2026, 10:06 PM UTC

    The issue has been resolved. All services are operational and exports are now accessible from franchisee sites.

Read the full incident report →

Major March 26, 2026

Test Site Downtime

Detected by Pingoru
Mar 26, 2026, 04:42 PM UTC
Resolved
Mar 26, 2026, 05:09 PM UTC
Duration
26m
Timeline · 3 updates
  1. investigating Mar 26, 2026, 04:42 PM UTC

    We are currently receiving reports that select Test Sites are in a down state. Our technical teams are actively investigating, we will provide an update within the hour

  2. identified Mar 26, 2026, 05:01 PM UTC

    Our teams have identified the cause of the downtime and are working to resolve the issue.

  3. resolved Mar 26, 2026, 05:09 PM UTC

    We have resolved the issue and confirmed all Test Sites are live.

Read the full incident report →

Minor March 5, 2026

Possible delay in Hosted CDP file processing

Detected by Pingoru
Mar 05, 2026, 02:46 PM UTC
Resolved
Mar 05, 2026, 10:07 PM UTC
Duration
7h 20m
Timeline · 5 updates
  1. investigating Mar 05, 2026, 02:46 PM UTC

    We are currently experiencing an issue with Hosted CDP services. Clients can expect to see a delay in file processing . Our technical teams are actively investigating, we will provide an update within the hour.

  2. investigating Mar 05, 2026, 03:41 PM UTC

    Our technical teams are actively investigating the issue. We will continue to provide updates hourly.

  3. identified Mar 05, 2026, 05:04 PM UTC

    The cause of the issue has been identified and our technical teams are working to implement a fix. We will continue to provide updates hourly.

  4. identified Mar 05, 2026, 06:22 PM UTC

    A fix has been implemented and our teams are monitoring.

  5. resolved Mar 05, 2026, 10:07 PM UTC

    The Issue has been resolved.

Read the full incident report →

Notice January 28, 2026

Enterprise Manager, Net-Chef, and Teamworx Login Errors

Detected by Pingoru
Jan 28, 2026, 11:03 AM UTC
Resolved
Jan 28, 2026, 11:58 AM UTC
Duration
55m
Timeline · 4 updates
  1. investigating Jan 28, 2026, 11:03 AM UTC

    We are currently experiencing issues logging in to our Net-Chef, Enterprise Manager, and Teamworx services using SSO. Customers can still log into our system without using SSO. Our technical teams are actively investigating the issue

  2. investigating Jan 28, 2026, 11:25 AM UTC

    Our teams are actively investigating an SSO login issue within Enterprise Manager, Net-Chef, and Teamworx. Sites are still up and accessible without SSO. We will have another update shortly.

  3. monitoring Jan 28, 2026, 11:55 AM UTC

    Our team has made some corrections, and SSO access to the sites should be available. We will continue to monitor the situation and provide an update once we can confirm the issue is resolved.

  4. resolved Jan 28, 2026, 11:58 AM UTC

    After additional monitoring, our teams have confirmed that this issue has been resolved.

Read the full incident report →

Major January 8, 2026

Sites Down

Detected by Pingoru
Jan 08, 2026, 04:19 PM UTC
Resolved
Jan 08, 2026, 05:12 PM UTC
Duration
52m
Timeline · 3 updates
  1. investigating Jan 08, 2026, 04:19 PM UTC

    Our teams are currently investigating an issue in which Enterprise Manager, Net Chef, and Teamworx are down for some Users.

  2. monitoring Jan 08, 2026, 04:36 PM UTC

    Our teams were able to identify and resolve this issue, and we're currently monitoring for resolution. We appreciate your patience as we worked through this.

  3. resolved Jan 08, 2026, 05:12 PM UTC

    Our teams have successfully resolved this issue. We apologize for any inconvenience. Please contact Support with any questions or concerns.

Read the full incident report →

Minor December 11, 2025

Vendor Disruption - Sigma

Detected by Pingoru
Dec 11, 2025, 01:00 PM UTC
Resolved
Dec 11, 2025, 08:10 PM UTC
Duration
7h 10m
Affected: Insights
Timeline · 3 updates
  1. investigating Dec 11, 2025, 01:00 PM UTC

    Sigma is currently experiencing a service disruption impacting PDF exports. We will send an additional update every 2 hours or as soon as Sigma has an update.

  2. investigating Dec 11, 2025, 06:14 PM UTC

    Our teams are actively investigating and coordinating with Sigma to assess additional performance issues. We will continue to provide updates every two hours, or sooner if new information becomes available.

  3. resolved Dec 11, 2025, 08:10 PM UTC

    The issue has been resolved. All services are operational and Insights is fully functional.

Read the full incident report →

Major December 5, 2025

Outage

Detected by Pingoru
Dec 05, 2025, 08:49 AM UTC
Resolved
Dec 05, 2025, 01:56 PM UTC
Duration
5h 7m
Affected: ConneXInsights
Timeline · 2 updates
  1. investigating Dec 05, 2025, 01:55 PM UTC

    An outage occurred between 3:49 am and 4:14 am Eastern, resulting in service unavailability/login failures for our users. The root cause was a major external infrastructure outage with Cloudflare. Cloudflare has confirmed the issue is resolved. Our teams have completed internal verification and confirmed that all Crunchtime products are fully operational.

  2. resolved Dec 05, 2025, 01:56 PM UTC

    An outage occurred between 3:49 am and 4:14 am Eastern, resulting in service unavailability/login failures for our users. The root cause was a major external infrastructure outage with Cloudflare. Cloudflare has confirmed the issue is resolved. Our teams have completed internal verification and confirmed that all Crunchtime products are fully operational.

Read the full incident report →

Minor November 19, 2025

Delay in Data Retrieval with Crunchtime Insights and Data Streaming

Detected by Pingoru
Nov 19, 2025, 04:30 PM UTC
Resolved
Nov 19, 2025, 07:42 PM UTC
Duration
3h 12m
Affected: Insights
Timeline · 3 updates
  1. investigating Nov 19, 2025, 04:30 PM UTC

    We are aware of an issue causing a delay in updates to data for Insights and for Data Streaming customers. Any data that was available before the start of this incident will still be available. Our teams are actively investigating. Thank you for your patience while our teams work to get this resolved. An update will be posted within the next hour. ~ The Crunchtime Support Team

  2. investigating Nov 19, 2025, 06:02 PM UTC

    Our development team is continuing to actively investigate. Thank you for your continued patience while our teams work to get this resolved. An update will be posted within the next two hours. ~ The Crunchtime Support Team

  3. resolved Nov 19, 2025, 07:42 PM UTC

    The team has successfully resolved the previously reported delay in data updates. Data is now flowing as expected. Thank you again for your patience while our teams worked through this issue. - The Crunchtime Support team

Read the full incident report →