Resolved after 3 hours 18 minutes, affecting ConneX, on September 4, 2026.
The fix has been deployed and all Aloha integrations are now working as expected. Our teams are now repolling any missing Sales and Menu Mix files caused by this outage and should be finished within the hour. We apologize for the delay and please send in a ticket to the Support team if there are any discrepancies in your repolled sales data.
Affected components
Update timeline
- identified Sep 04, 2026, 05:44 PM UTC
We have identified an issue that is delaying Sales and Menu Mix files pushing from Connex to the Crunchtime applications for customers using Aloha as their POS and are working on a fix. We apologize for the delay in sales data and will continue to provide hourly updates until the issue is resolved.
- identified Sep 04, 2026, 07:33 PM UTC
The Connex team is working on implementing a fix for the Aloha POS Connex Integration. We will continue to provide updates as they make progress and we apologize for the disruption in receiving Sales and Menu Mix files.
- resolved Sep 04, 2026, 09:03 PM UTC
The fix has been deployed and all Aloha integrations are now working as expected. Our teams are now repolling any missing Sales and Menu Mix files caused by this outage and should be finished within the hour. We apologize for the delay and please send in a ticket to the Support team if there are any discrepancies in your repolled sales data.
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