Crunchtime experienced a major incident on September 22, 2026, lasting 4h 54m. The incident has been resolved; the full update timeline is below.
Update timeline
- investigating Sep 22, 2026, 06:14 PM UTC
We are currently experiencing an issue with CDP services. Our technical teams are actively investigating the issue. We will provide an update within the next 2 hours.
- investigating Sep 22, 2026, 07:17 PM UTC
Our technical teams are actively investigating the issue. We will continue to provide updates hourly at this time.
- identified Sep 22, 2026, 07:18 PM UTC
The cause of the issue has been identified and our technical teams are working to implement a fix. We expect the issue will be resolved within the next hour.
- identified Sep 22, 2026, 07:48 PM UTC
Our technical team is currently in the process of implementing a fix for this issue. Customers may see an increase in failed files in the Inbound Integrations screen. These files can be reprocessed as needed. We will provide a further update within the next hour.
- monitoring Sep 22, 2026, 08:01 PM UTC
Our technical team has began implementing the fix to this issue. You may experience delays while files are processing. We are continuing to observe this as well to ensure this process is going smoothly.
- resolved Sep 22, 2026, 11:09 PM UTC
The issue has been resolved. All services are operational, and the CDP processing is functioning as expected.