Crunchtime incident

Enterprise Manager - Scheduled Exports Disruption

Major Resolved View vendor source →

Crunchtime experienced a major incident on September 10, 2026, lasting 5h 21m. The incident has been resolved; the full update timeline is below.

Started
Sep 10, 2026, 04:23 PM UTC
Resolved
Sep 10, 2026, 09:44 PM UTC
Duration
5h 21m
Detected by Pingoru
Sep 10, 2026, 04:23 PM UTC

Update timeline

  1. investigating Sep 10, 2026, 04:23 PM UTC

    We are currently experiencing an issue with Scheduled Exports not running in Enterprise Manager. Our technical teams are actively investigating the issue. We will provide an update within the hour.

  2. investigating Sep 10, 2026, 05:22 PM UTC

    Our technical teams are actively investigating the root cause and implementing a solution. We will continue to provide updates every 2 hours or as soon as new information is available.

  3. identified Sep 10, 2026, 06:50 PM UTC

    The cause of the issue has been identified and our technical teams are working to implement a fix. We expect the issue will be resolved today, and will reach out as soon as we have a clearer timeline for resolution.

  4. monitoring Sep 10, 2026, 09:26 PM UTC

    A fix is currently being deployed, and our team will continue monitoring the situation into the evening. Once we confirm the resolution, we will provide another update. Thank you for your continued patience

  5. resolved Sep 10, 2026, 09:44 PM UTC

    The issue has been resolved. All services are operational and scheduled exports are fully functional.