Cova Outage History

We have identified and issue with the service that handles Customers in Cova. Affected users might have difficulty creating or searching for Customers in the Cova hub or the Cova app, or search results might be returned slower than normal. We aware of this issue and are currently working towards a resolution. We do not have an ETA on a solution at the moment but will provide updates as they become available.

We are currently experiencing an issue where newly created products may not appear in the Cova Catalog immediately. In addition, sales processed through Cova and newly received inventory may not update product quantities right away. Our team has identified the affected services and is actively investigating the cause. We appreciate your patience and will provide updates as more information becomes available.

We have seen that inventory from Purchase Orders and completed sales are updating inventory in the Cova hub as expected again. No information from sales or Purchase Orders was lost during this time, only delayed in processing. We are continuing to see that newly created products are not yet showing up in the Cova Catalog. We are continuing to investigate the issue and will provide updates as they become available. Thank you for your continued patience as we investigate.

We have become aware of an issue affecting Cova Pay Canada whereby affected users may see a delay in their scheduled payouts. The Cova Pay team is currently working to resolve the issue for affected clients but cannot currently provide an ETA on a resolution. Integrated payments can still be completely in-store as normal, and users of Cova Pay in the US are not affected by this. Thank you for your patience as we work towards a resolution.

We continue to look into this issue regarding some Cova Pay Canada payments being delayed. Thank you for your continued patience.

We are aware of an issue affecting the Cova Catalog services. Users might see the Cova catalog failing to create products or save changes to products/pricing, or have issues loading. The issue is intermittent, but we are continuing to look into it. Thank you for your patience as we continue to investigate.

Our teams are investigating an issue where Cove eCommerce shop pages are loading a blank white screen. We will provide an update once the root cause has been identified and we have an estimated return of services.

We are continuing to work on a fix for this issue.

We've been notified by our payment processor Adyen that they are observing an external issue with Cloudflare, starting at 19:30 CET on February 20, 2026. Their engineering teams are involved and working toward mitigating the impact. Payment processing through our systems appears to be impacted intermittently. We will provide updates as further information becomes available.

We are beginning to see response times improve as additional resources have been added to the impacted services. We will continue to monitor performance and provide updates as the promotion services normalize.

We are continuing to see a service disruption across multiple Cova POS and HUB services as a result of impacted Redis databases hosted in Microsoft Azure. We are attempting to mitigate the disruption by moving traffic to a different data center after standing up a new Redis database. We will provide updates as our teams work to bypass the impacted Azure services.

We have identified a change in how Cova authenticates user credentials when accessing BioTrack API's. The team is working to update the configuration and we will provide additional updates as we have a path to restoration.

The team is currently working on a fix and we will post an update when it has been deployed and we are confident services have been restored.

Our teams have identified an issue with API connectivity between Cova and METRC. We are investigating the issue and will post an update as we work toward resolution.

We are continuing to work on a fix for this issue.

This incident has been updated to apply to both BioTrack and METRC traceability services. Our teams are investigating and working to restore services. We will continue to provide updates.

Our developers have identified the issue and are working on deploying a fix. METRC connectivity should be restored within 45 minutes. We will continue to provide updates.

We are continuing to work to restore connectivity to traceability services and are close to deployment. We will provide notification once services are restored.

At 11:23 MT we identified and issue with the catalog service preventing some users from accessing products. Our incident malmanagement team has been engaged and identified the issue. We are beginning to see error rates drop yet there is an ongoing impact to customers. We will provide updates as services continue to normalize.

Our teams are also reporting issues with catalog loading on newly registered or refreshed tablets. We encourage users to not manually refresh as our teams continue to restart impacted services.

After restarting the impacted services, our teams are continuing to see higher than expected error rates and are continuing to investigate. We will provide additional updates.

We are continuing to see a drop in overall error rates and improved navigation as we continue to perform additional remediation steps.

Our teams are continuing to see increased latency and errors across multiple services. We suggest operating the POS in offline mode by turning of WIFI to the tablet completely and logging in using the bubble picker while we continue toward a resolution. Additional updates will follow.

Our teams are beginning to see improvement with authentication failures and services normalize. We will post additional updates shortly.

We have identified an issue with Interac transactions failing for certain card issuers which is resulting in uncompleted transactions in the Cova POS. Some of these failures appear to be resulting in a draft of funds from the customers bank account. We are only seeing this with a subset of Interact cards and NO impact to standard credit card transactions. We are awaiting further updates and timelines to resolution from our processor, but in the meantime we suggest either not accepting Interac, or if an Interac payment fails, to NOT reattempt the transaction. Please note this only impacts Cova Pay Canada and any customers using a 3rd party service should check with their provider to understand if there is any degradation to their services. We will continue to post updates as we have more information from our provider and apologize for any inconvenience this has caused. For further assistance please contact our Support Team.

We are continuing to wait for a status update from our processor about the ongoing impact to certain Interac card issuers. As more information becomes available we will continue to post notifications here.

As of this update, we are continuing to wait for a status update from our processor about the ongoing impact to certain Interac card issuers. As more information becomes available we will continue to post notifications here.

We are still awaiting an update from our processor regarding the ongoing impact affecting certain Interac card issuers. We will continue monitoring the situation and will share any new information tomorrow morning as it becomes available.

As of this morning we have not received confirmation that the issue impacting some Interac issuers has been resolved. Our teams have been monitoring approvals throughout the weekend and have seen a reduction in failures due to this problem and they have returned to normal levels. We will leave this incident open until we have the all clear from our provider.

We have identified an issue that is causing Orders to be delayed when coming into the Cova app from integrators, and completed Sales invoices are taking longer than normal to be represented in Cash Management and Reporting. The Cova team is working on resolving the issue but we cannot currently provide an ETA on when this will be resolved.

We are still looking into a resolution for this issue and have not yet begun to see improvements. Thank you for your continued patience, and we will provide updates as they become available.

Payment processing has been redirected to another endpoint and services have been restored. We will continue to monitor.