Cova incident

Cova Service Disruption - Newly Created Product and Inventory Update Delays

Notice Resolved View vendor source →

Cova experienced a notice incident on August 6, 2026 affecting Catalogs and Pricing and Availability and 1 more component, lasting 4h 41m. The incident has been resolved; the full update timeline is below.

Started
Aug 06, 2026, 10:04 PM UTC
Resolved
Aug 07, 2026, 02:46 AM UTC
Duration
4h 41m
Detected by Pingoru
Aug 06, 2026, 10:04 PM UTC

Affected components

Catalogs and PricingAvailabilityReporting and Cash Management

Update timeline

  1. identified Aug 06, 2026, 10:04 PM UTC

    We are currently experiencing an issue where newly created products may not appear in the Cova Catalog immediately. In addition, sales processed through Cova and newly received inventory may not update product quantities right away. Our team has identified the affected services and is actively investigating the cause. We appreciate your patience and will provide updates as more information becomes available.

  2. identified Aug 06, 2026, 10:47 PM UTC

    We have seen that inventory from Purchase Orders and completed sales are updating inventory in the Cova hub as expected again. No information from sales or Purchase Orders was lost during this time, only delayed in processing. We are continuing to see that newly created products are not yet showing up in the Cova Catalog. We are continuing to investigate the issue and will provide updates as they become available. Thank you for your continued patience as we investigate.

  3. monitoring Aug 06, 2026, 11:39 PM UTC

    We have identified the Cova service that is causing newly created products to not immediately show up in the product list. We are currently monitoring the issue and waiting for services to return to normal levels. We will continue to provide updates until the issue is resolved. Thank you for your patience.

  4. monitoring Aug 07, 2026, 12:51 AM UTC

    We are still monitoring the recovery of the issue with newly created products not appearing right away. We are seeing services process events in the queue but as we have not yet seen a full recovery, we are continuing to monitor. We will provide an update when we are confident this has been resolved. Thank you for your patience.

  5. monitoring Aug 07, 2026, 01:54 AM UTC

    We are still monitoring the recovery of the issue with newly created products not appearing right away. We are seeing services process events in the queue but as we have not yet seen a full recovery, we are continuing to monitor. We will provide an update when we are confident this has been resolved. Thank you for your patience.

  6. monitoring Aug 07, 2026, 02:43 AM UTC

    Catalog with newly created products has been resolved. We will keep monitoring for stability. Thank you for your continued patience.

  7. resolved Aug 07, 2026, 02:46 AM UTC

    Catalog with newly created products has been resolved, thank you for your continued patience.