Cova experienced a minor incident on February 4, 2026 affecting Traceability, lasting 3h 19m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Feb 04, 2026, 02:02 PM UTC
We are currently investigating an issue with connectivity to BioTrack API's in New Mexico. Manifest and traceability configurations are failing or showing no connection. We will provide updates as we identify the root cause.
- identified Feb 04, 2026, 03:30 PM UTC
We have identified a change in how Cova authenticates user credentials when accessing BioTrack API's. The team is working to update the configuration and we will provide additional updates as we have a path to restoration.
- identified Feb 04, 2026, 04:42 PM UTC
The team is currently working on a fix and we will post an update when it has been deployed and we are confident services have been restored.
- resolved Feb 04, 2026, 05:21 PM UTC
Our teams have successfully deployed an update to address the BioTrack authentication issue and traceability services have been restored. We apologize for any inconvenience and appreciate your patience while we worked to resolve this disruption.