Cova experienced a major incident on April 14, 2026 affecting Cova E-Commerce, lasting 13m. The incident has been resolved; the full update timeline is below.
Affected components
Cova E-Commerce
Update timeline
- identified Apr 14, 2026, 03:04 AM UTC
Our teams are investigating an issue where Cove eCommerce shop pages are loading a blank white screen. We will provide an update once the root cause has been identified and we have an estimated return of services.
- identified Apr 14, 2026, 03:06 AM UTC
We are continuing to work on a fix for this issue.
- resolved Apr 14, 2026, 03:18 AM UTC
The team has identified the issue causing the shop pages to not properly load. We are now seeing the age gate and shop pages working as expected. We apologize for the inconvenience and will continue to monitor services to prevent any further disruption.