Ongoing since 06:41 PM UTC, affecting Login and Authentication.
Performance and logins are recovering, and most users should now be able to use Cova normally. We are keeping this incident open while we monitor closely to make sure all services remain stable, so some users may still see occasional slowness. We will post a final update once the incident is fully resolved
Affected components
Update timeline
- investigating Oct 31, 2026, 06:41 PM UTC
We are currently investigating reports of slower than normal performance across Cova services, and some users may be having trouble logging in. Our team is working to identify the cause and restore normal service as quickly as possible. We will provide another update within 30 minutes. We apologize for the inconvenience.
- identified Oct 31, 2026, 07:11 PM UTC
We are continuing to work on the latency and login issues affecting Cova services. To restore normal performance, our team is failing services over to backup infrastructure. Some users may still have slow response times or trouble signing in during this process. We will provide another update shortly.
- identified Oct 31, 2026, 07:44 PM UTC
Our team is still working to resolve the latency and login issues affecting Cova services. The failover work is ongoing, and some users may still have slow response times or trouble signing in. We will provide another update as soon as we have more information. Thank you for your patience.
- identified Oct 31, 2026, 08:00 PM UTC
We are continuing our work to restore full performance and login access across Cova services. Our team remains fully engaged and is making progress toward a resolution. Some users may still have slow response times or trouble signing in. We’ll share more details as soon as they’re available, and we appreciate your continued patience.
- identified Oct 31, 2026, 08:21 PM UTC
We have finished failing over Cova services to our backup infrastructure. However, traffic is not yet reaching the new endpoints as expected, so some users may still have slow response times or trouble signing in. Our team is working to route traffic correctly and restore full service. We will provide another update as soon as possible.
- monitoring Oct 31, 2026, 08:31 PM UTC
Performance and logins are recovering, and most users should now be able to use Cova normally. We are keeping this incident open while we monitor closely to make sure all services remain stable, so some users may still see occasional slowness. We will post a final update once the incident is fully resolved
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