Cova experienced a minor incident on October 7, 2025 affecting Customers, lasting 31m. The incident has been resolved; the full update timeline is below.
Affected components
Customers
Update timeline
- investigating Oct 07, 2025, 08:40 PM UTC
We are currently investigating an issue that some clients are seeing where searching for customers will sometimes time out after 30 seconds of trying to search. Thank you for your patience as we investigate the cause of this issue.
- resolved Oct 07, 2025, 09:11 PM UTC
The Cova developers found the affected service that was causing Customer searching to be unreliable and the issue has been fully resolved after restarting that service. Thank you for your patience as we worked to resolve this.