Cova experienced a major incident on June 12, 2026 affecting Traceability, lasting 54m. The incident has been resolved; the full update timeline is below.
Affected components
Traceability
Update timeline
- investigating Jun 12, 2026, 06:55 PM UTC
We are currently seeing an issue with Biotrack API calls failing and returning error messages to Cova POS. We will continue to monitor and provide updates as Biotrack resolves the issue on their side.
- monitoring Jun 12, 2026, 07:40 PM UTC
We are seeing issues with Biotrack connectivity recovering and services returning to normal. We will continue to monitor until Biotrack services are fully restored.
- resolved Jun 12, 2026, 07:49 PM UTC
Biotrack has resolved their services and we are no longer seeing any issues with connection to traceability.