Convoso incident
Outbound Dialing Not Connecting and/or high CG/NA Dispo
Resolved after 1 hour 50 minutes, affecting Dialer, on October 28, 2026.
After a period of monitoring for stability, we are satisfied that service was fully restored from 10:05 a.m PT We offer an apology to our clients affected by this incident, and an RFO will be issued in due course.
Affected components
Update timeline
- investigating Oct 28, 2026, 04:59 PM UTC
We have received multiple reports of outbound calls not connecting with available agents, and a higher-than-normal prevalence of CG or NA dispositions. Our Engineering team has been engaged, and we are treating this as a high-priority incident.
- monitoring Oct 28, 2026, 05:19 PM UTC
As of 10:05 AM PST a fix has been implemented. We are closely monitoring to validate full resolution at this time.
- resolved Oct 28, 2026, 06:32 PM UTC
After a period of monitoring for stability, we are satisfied that service was fully restored from 10:05 a.m PT We offer an apology to our clients affected by this incident, and an RFO will be issued in due course.
Your product runs on more than Convoso
Add the vendors you depend on and get one message when any of them reports trouble. Free for 3 vendors, no card.
Amazon Web Services