Contentful Outage History

We are seeing elevated errors and latency for some customer requests which are routing through the Frankfurt (FRA) region for Content Management, Preview and the Contentful WebApp. We are working with our upstream CDN provider to mitigate the issue. Customers affected by this can temporarily workaround the issue by using a VPN when connecting to Contentful (which routes traffic to a different Point of Presence (POP) other than the affected FRA one).

Error rates have dropped back down again to normal levels. We are continuing to monitor the situation.

Traffic has been routed away from the affected POP (FRA) and error rates have dropped as a result.

We have identified the issue and are working to resolve it. The impact remains limited to specific points of presence in our CDN so the majority of customers should see no impact at all.

The issue has been mitigated in one of our edge network PoPs, although a small number of customers continue to see errors. We are continuing to engage our third-party provider to resolve the issue completely.

Some customers in the EU may experience issues finding content via full-text search. We have identified the issue and are working on a resolution.

We have resolved the issue for the majority of customers and are continuing working on full resolution.

A small amount of EU customers might still experience issues related to locale-based publishing. We are working on resolving these.

We continue working towards full resolution.

Some customers in the EU might see intermittent problems with editing and publishing content. We have identified the underlying issue and are working to resolve it.

Editing and publishing errors have been resolved, but some published entries may not yet appear in filtered API requests for a small amount of EU customers. We continue working on the resolution.

We continue working on the resolution.

We continue working on the fix and have already seen resolution for the majority of customers affected by it.

The Optimization tab is unavailable for Contentful Personalization and Contentful Analytics customers.

Uploads via 3rd party cloud integrations are affected. We are working on a resolution.

Due to an internal change in data permissions, some audit logging data was not delivered to customers between April 30 and May 4. The pipeline has since recovered, and today’s logs are being delivered as expected. We are now working to restore the missing logs from the past few days.

We have identified the issue and are addressing it. Most emails are being sent again. SSO login issues have been resolved

We are working on improving the situation and see reduced error rates on workflows management.

We have identified the issue and are beginning to roll out a fix. We anticipate this taking approximately one hour, and will continue to provide updates. This incident is impacting web app views only for certain components, but is not impacting data.

We have identified a possible cause of the SSO login error, and are addressing it now.